Customer Service Coordinator - Online Team
At JB Hi-Fi, we're more than just one of Australia's largest and most trusted retailers – our team is passionate, knowledgeable, and down-to‐earth; we work hard and love what we do.
We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world‐class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.
JB Hi-Fi is the perfect place topower your career, and we're excited to hear from you.
Fast paced and excitingenvironment wherediversityis celebrated, and creativity and ideas arevalued.
Competitive remunerationto recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to excitingcareer opportunitiesandcomprehensive training and development programsas part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
Fantastic discounts across the JB Hi-Fi Group, plus access toBeny, our team member perks app with exclusive offers, wellbeing perks and everyday savings.
We offer12 weeks paid parental leavefor eligible primary carers (and a gift for new parents) and weembrace flexibilityand offerhybrid workingmodels for eligible roles.
OurEmployee Assistance Program (EAP)provides counselling and a wide array of other wellbeing resources for our team members and their families.
OurHelping Hands workplace giving programhas raised millions for our charity partners to support positive impact in the community.
Demonstrating ourcommitment to sustainability, we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
Company Description
At JB Hi-Fi, we're more than just one of Australia's largest and most trusted retailers – our team is passionate, knowledgeable, and down-to‐earth; we work hard and love what we do.




We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at excellent prices.
We offer unbeatable value, world‐class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.
JB Hi-Fi is the perfect place topower your career, and we're excited to hear from you.
Why join JB Hi-Fi?
Fast paced and excitingenvironment wherediversityis celebrated, and creativity and ideas arevalued.
Competitive remunerationto recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to excitingcareer opportunitiesandcomprehensive training and development programsas part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
Fantastic discounts across the JB Hi-Fi Group, plus access toBeny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
We offer12 weeks paid parental leavefor eligible primary carers (and a gift for new parents) and weembrace flexibilityand offerhybrid workingmodels for eligible roles.
OurEmployee Assistance Program (EAP)provides counselling and a wide array of other wellbeing resources for our team members and their families.
OurHelping Hands workplace giving programhas raised millions for our charity partners to support positive impact in the community.
Demonstrating ourcommitment to sustainability, we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse,



and recycle.
Job Description
About the Role
The JB Hi-Fi Online Team are now on the lookout for Peak Season Casuals to join our Customer Service Team in a casual capacity for the busy Christmas period.
Training to commence in a two week block in midSeptemberwith shifts available until the end ofFebruary(subject to change).
The role of a Customer Service Coordinator will primarily involve taking inbound calls, providing support in Live Chat and answering emails from customers who require assistance with a new or existing online orders and to help deliver effective solutions for any issues that may arise.
The purpose of this role is to provide a high level of customer service to the end users (customers) and foster a positive shopping experience with the aim of creating loyal JB Hi-Fi fans.
Your responsibilities will include, but are not limited to the following:
Working collaboratively as part of a team in delivering a positive experience for our online customers
Effectively resolving customer complaints and queries via phone
Order management including cancellations, refunds, and replacements
Liaising with couriers and store staff regarding orders and deliveries
Please note, the Online team operate seven (7) days a week.
Therefore, successful applicants will be required to work rotating rosters to meet operational requirements and will be based in our Support Office in Southbank.
About You
If you are a driven and motivated Customer Service extraordinaire who will relish the opportunity to be involved in a fast-paced team environment then we want to talk to you!
Your attributes will include:
Excellent phone manner, communication skills and computer literate
Ability to multitask and navigate multiple systems simultaneously
Someone who is punctual and reliable
Previous contact centre experience (ideal, but not essential)
Additional Information
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
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📌 Customer Service Coordinator - Online Team (Melbourne)
🏢 JB Hi-Fi
📍 Melbourne