Academy of Education and Innovation Australia – Sydney CBD NSW
An ICT Customer Support Officer role supporting campus IT infrastructure, learning systems, and end-user devices.
You will ensure all systems are maintained, issues are resolved promptly, and preventative measures are in place to minimise disruption to academic delivery.
Key responsibilities
Responding to user inquiries regarding hardware, software and network-related issues
Diagnosing, troubleshooting and resolving ICT system problems
Installing, configuring, maintaining and updating software applications and operating systems
Setting up, maintaining and supporting computer networks
Ensuring the efficient use of IT applications and equipment across the business
Adapting existing software and system settings to meet user and operational requirements
Assisting with website maintenance and basic updates
Repairing, replacing or coordinating the repair of peripheral equipment, including printers, terminals and networking devices
Providing technical guidance and basic training to staff on ICT systems and applications
Maintaining records of issues, solutions and system changes
About you
Bachelor's degree or Higher in Information Technology, Computer Science, or a related field
Demonstrated experience in an ICT support, help desk, or technical services role




Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
Experience installing, configuring, and troubleshooting software and peripheral equipment
Familiarity with networking fundamentals and basic network troubleshooting
Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
1 to 2 Years experience in IT Support / Service Desk (Level 1/2)
Strong knowledge of Microsoft 365 environment
Familiarity with LMS platforms (Moodle or similar)
Competitive salary and benefits
Career growth opportunities within the education sector
Supportive and collaborative work culture
Ongoing training and development
Exposure to modern education technologies
A agile and student-focused workplace
About us
An exciting opportunity is available for an ICT Customer Support Officer to join a growing education provider based in Sydney.
This permanent role offers the chance to work in a modern campus environment, supporting innovative academic technologies and delivering high-quality ICT services.
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📌 Ict Customer Support Officer (New South Wales)
🏢 Academy of Education and Innovation Australia
📍 New South Wales