At Flick Anticimex, we've been protecting Australian homes and businesses for over 100 years.
As a leading provider of pest control and hygiene services, we're known for our commitment to innovation, exceptional customer service and creating safer, healthier environments.
With branches across Australia and the Pacific, we're continuing to grow and are looking for motivated, customer-focused people who want to grow with us.
About Flick Anticimex
At Flick Anticimex, we've been protecting Australian homes and businesses for over 100 years.
As a leading provider of pest control and hygiene services, we're known for our commitment to innovation, exceptional customer service and creating safer, healthier environments.
With branches across Australia and the Pacific, we're continuing to grow and are looking for motivated, customer-focused people who want to grow with us.
The Opportunity
We're currently seeking enthusiastic and driven individuals to join our Contact Centre teams acrossSydney, Newcastle and Canberra, with opportunities available inCustomer Service, Sales and Retention.
These roles are ideal for people who enjoy speaking with customers, solving problems, building relationships and working in a fast-paced team environment.
Depending on the role, you may be assisting customers with enquiries, scheduling services, providing tailored solutions, supporting client retention, or helping customers find the right pest control and hygiene services for their needs.
Whether you're experienced in customer service, sales, retention, administration, collections, retail, hospitality or contact centres, or you're looking to take the next step in your career, we'll provide the training, support and tools you need to succeed.
If you're customer-focused, proactive and motivated by delivering great outcomes, we'd love to hear from you.
What You'll Be Doing
Depending on the role, your responsibilities may include:




Answering inbound customer enquiries via phone and email
Handling outbound calls to support customer engagement, sales or retention
Scheduling and coordinating service appointments
Providing information about Flick's products and services
Identifying customer needs and recommending suitable solutions
Building strong customer relationships and delivering a positive experience
Providing accurate quotations and securing bookings
Supporting client retention and helping customers find practical solutions
Managing customer concerns professionally and with empathy
Maintaining accurate customer records, account notes and follow-up activities
Working closely with technicians and internal teams to support service delivery
Contributing to team KPIs across customer service, sales, retention and customer experience outcomes
What We're Looking For
We're interested in attitude just as much as experience.
You'll be successful in these roles if you:
Have strong communication and listening skills
Enjoy helping customers and finding solutions
Are confident speaking with people over the phone
Can manage multiple tasks in a busy workplace
Are organised, reliable and attentive to detail
Have strong computer and administrative skills
Are motivated by goals, KPIs and delivering great results
Demonstrate resilience, professionalism and a positive attitude
Work well independently while contributing to a supportive team
Take pride in delivering exceptional customer experiences
Previous experience in customer service, sales, contact centres, administration, scheduling,



collections, accounts receivable, retention, retail, hospitality, finance, insurance, telecommunications or similar industries will be highly regarded, but is not essential.
Why Join Flick?
Full-time permanent opportunities
Monday to Friday roster
Competitive salary package
Commission opportunities for sales-focused roles
Bonus opportunities where applicable
Comprehensive onboarding and training
Ongoing coaching and development from experienced leaders
Genuine career progression opportunities across a national business
Supportive and collaborative team culture
Employee rewards and recognition programs
Employee discounts on Flick services
Join a trusted Australian brand with over 100 years of success
What Success Looks Like
At Flick, success means creating positive customer experiences, supporting your teammates and helping our customers feel valued and looked after.
For sales-focused roles, success also means achieving strong results, identifying opportunities and being rewarded for your performance.
For retention-focused roles, you'll play an important part in strengthening customer relationships and supporting long-term client engagement.
You'll be supported by experienced leaders who will help you develop your skills, build confidence and grow your career with our business.
Role Details
Full-time permanent positions
Opportunities available across Sydney, Newcastle and Canberra
Monday to Friday
Office-based contact centre roles
Customer Service, Sales and Retention opportunities available
If you're looking for a stable and rewarding career with a great team, ongoing development and the opportunity to make a genuine difference for customers every day, we'd love to hear from you.
Flick Anticimex is an equal opportunity employer committed to creating an inclusive workplace for all.
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📌 Customer Contact Centre Opportunities | Customer Service, Sales & Retention (Canberra)
🏢 Flick Anticimex
📍 Canberra