Lead Software Delivery Manager
Sydney CBD | Hybrid
Join a growing SaaS business delivering complex enterprise software implementations to some of Australia's largest organisations.
This is a hands-on leadership role where you'll take ownership of strategic customer accounts while leading and developing a team of Delivery Managers.
You'll remain close to delivery, own outcomes across multiple enterprise customers, step into complex situations when required, and help build a more predictable and commercially disciplined delivery function.
This role will suit someone who enjoys customer-facing delivery, leading people, solving complex problems, and operating in environments where priorities shift and not everything is fully defined.
The Opportunity
Lead delivery across multiple enterprise customer accounts
Manage strategic software implementation programmes and portfolios valued between $5m and $15m+
Own delivery outcomes across scope, timelines, budget, quality and customer satisfaction
Act as the escalation point for complex delivery challenges and at-risk engagements
Directly manage and coach a team of Delivery Managers
Conduct regular 1:1s, performance reviews and capability development activities
Provide delivery assurance across multiple accounts and intervene when delivery, customer or commercial outcomes are at risk
Balance customer expectations, delivery constraints, commercial outcomes and business priorities
Drive stronger delivery discipline, forecasting, reporting and accountability across the portfolio
Partner closely with Product, Engineering and Executive stakeholders
Build trusted customer relationships while maintaining commercial and delivery accountability
Contribute to the ongoing development of delivery practices as the business continues to grow




What We're Looking For
Experience delivering complex SaaS, enterprise software, ERP, workforce management or configurable platform implementations
Experience managing external enterprise customers through large-scale software delivery programmes
Direct people leadership experience managing Delivery Managers, Project Managers or equivalent senior delivery professionals
Experience conducting performance management, coaching and capability development
Experience managing multiple customer accounts or delivery portfolios simultaneously
Solid commercial ownership across budgets, revenue, margin, forecasting and customer outcomes
Experience delivering programmes or portfolios valued at $5m+
Strong stakeholder management skills, including engagement with executive-level customers
Experience making trade-off decisions across competing customer, delivery and commercial priorities
Comfortable operating in fast-moving environments where priorities shift and ambiguity exists
Strong delivery leadership combined with a hands-on approach to execution
Experience managing escalations and difficult customer conversations
Nice To Have
Insurance industry experience
Experience delivering configurable platforms or ERP-style solutions
Consulting or professional services background
Agile delivery experience
Why Apply
Lead complex enterprise software implementations for well-known organisations
Take ownership of strategic customer relationships and delivery outcomes
Influence how delivery operates across a growing SaaS business
Work alongside experienced delivery, product and engineering leaders
Join a business investing heavily in delivery capability, customer outcomes and future growth
Hybrid working environment with long-term career progression opportunities
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