Customer & Sales Support
Western Sydney location
$70,000 - $80,000 + Super
About the Company
Our client is a well established Australian business operating within the building and construction products industry, supplying quality products and solutions to customers across Australia.
With a strong reputation for service, reliability and industry expertise, they are continuing to grow and are looking for a Customer & Sales Support professional to join their team.
About the Role
This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and taking ownership of customer enquiries from start to finish.
Working closely with the Customer Service, Internal Sales and External Sales teams, you will be responsible for customer enquiries, order processing, invoicing, back orders, freight enquiries and sales support.
Key Responsibilities
Manage customer enquiries via phone and email, providing professional and timely support
Process customer orders, amendments, credits and invoices accurately through SAP
Provide customers with product, pricing, stock and delivery information
Manage back orders and proactively communicate changes or delays
Follow up freight and delivery issues with transport providers and internal teams
Support customers with the company's B2B online ordering platform
Assist the sales team with orders, quotations,



pricing and customer requests
Investigate and resolve order discrepancies and customer issues
Maintain accurate customer and order information in SAP
Provide general administration, reporting and sales support as required
About you
We are looking for someone who is:
Experienced in customer service, internal sales or sales support
Confident communicating with customers over the phone and email
Highly organised with strong attention to detail
Comfortable working with SAP or similar ERP systems
Able to manage multiple priorities in a busy environment
Proactive and solutions-focused, with a strong sense of ownership
A clear and confident communicator who enjoys working collaboratively
Experienced in order processing, invoicing or logistics/customer delivery enquiries is highly regarded
What's On Offer?
Join a well-established and growing Australian business
Supportive and collaborative team environment
Opportunity to develop your customer service and sales support skills
Stable, full time position
Work within an established industry with a strong customer focus
We welcome candidates from all walks of life and offer adjustments if needed.
If there's anything we can do to make the recruitment process more comfortable or accessible for you let us know.
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📌 Customer Service & Sales Support (Sydney)
🏢 Elements Recruitment
📍 Sydney