Acquire Recruitment Solutions – Melbourne VIC
Acquire Recruitment Solutions is proud to partner with one of Australia's largest and fastest growing renewable energy companies, currently expanding its post-installation support team.
With 100+ employees across Australia, this organisation specialises in solar batteries and home energy solutions, supporting thousands of households in reducing energy costs and transitioning to sustainable power.
Due to a high volume of customers nationally, we are seeking a Customer Resolutions Officer to play a key role in improving customer experience and supporting a high performing service team.
The Role
You will be responsible for managing customer enquiries, complaints and escalations, ensuring issues are resolved efficiently, while keeping customers informed throughout the process.
Responsibilities include:
Managing and resolving a high volume of customer complaints and escalations
Proactively contacting customers to provide updates and manage expectations
Taking ownership of unresolved issues and working with internal teams & external compliance bodies to achieve a resolution
Handling challenging conversations with confidence, professionalism and empathy
Acting as the main point of contact for unresolved customer issues
Identifying opportunities to improve the customer experience and complaints process
Acquire Recruitment Solutions is proud to partner with one of Australia's largest and fastest growing renewable energy companies, currently expanding its post-installation support team.
With 100+ employees across Australia, this organisation specialises in solar batteries and home energy solutions, supporting thousands of households in reducing energy costs and transitioning to sustainable power.
Due to a high volume of customers nationally,



we are seeking a Customer Resolutions Officer to play a key role in improving customer experience and supporting a high performing service team.
The Role
You will be responsible for managing customer enquiries, complaints and escalations, ensuring issues are resolved efficiently, while keeping customers informed throughout the process.
Responsibilities include:
Managing and resolving a high volume of customer complaints and escalations
Proactively contacting customers to provide updates and manage expectations
Taking ownership of unresolved issues and working with internal teams & external compliance bodies to achieve a resolution
Handling challenging conversations with confidence, professionalism and empathy
Acting as the main point of contact for unresolved customer issues
Identifying opportunities to improve the customer experience and complaints process
About You
2+ years' experience in complaints handling or escalations
Proven experience managing a high volume of complaints or complex customer issues
Confident managing difficult conversations
Robust problem-solving skills, with the ability to think on your feet
Able to work at pace and manage multiple cases at once
Experience within telco, utilities, renewable energy or similar industries highly regarded
Experience communicating with external regulatory or compliance bodies, such as Consumer Affairs, an Ombudsman or similar organisations is highly regarded
What's On Offer
Salary of $80K + super
Join a high-growth business in the renewable energy sector
Supportive, fast-paced team environment with a strong culture
Be part of a business undergoing significant growth and expansion
Regular team socials and a collaborative office environment
Box Hill location with onsite parking and close to public transport
If you're someone who enjoys problem-solving, is confident handling difficult conversations and takes genuine ownership of customer issues, this is a great opportunity to join a rapidly growing business where you can make a real impact.
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📌 Customer Resolutions Officer (Melbourne)
🏢 Acquire Recruitment Solutions
📍 Melbourne