Business Support & Operations Coordinator
Business Support & Operations Coordinator
A key role supporting the Managing Director and keeping the business running smoothly
Dishcare – Commercial Dishwasher Specialistis a growing Australian-owned business specialising in commercial dishwasher and kitchen equipment servicing, repairs, equipment and consumables.
We work with cafés, restaurants, clubs, aged care, childcare centres and commercial kitchens across Sydney.
We are looking for an experienced and highly organisedBusiness Support & Operations Coordinatorto join our team and work closely with the Managing Director, technicians, customers and suppliers.
This is a varied and important role for someone who enjoys taking responsibility, solving problems and making sure things get done.
About the role
You will provide day-to-day support to the Managing Director while coordinating a range of administrative, financial and operational activities across the business.
Your responsibilities will include:
Business Support
Assist the Managing Director with day-to-day business activities
Manage a variety of administrative tasks and ensure they are followed through to completion
Prepare reports, spreadsheets, documents and other business information
Maintain accurate customer, supplier and company records
Help improve administrative systems and processes
Coordinate information between the office, technicians, customers and suppliers
Identify issues and take action to resolve them or escalation appropriately
Accounts & Administration
Review technicians' job reports for accuracy and completeness
Work with technicians to clarify job details where required
Prepare and issue customer invoices
Follow up outstanding and overdue accounts
Contact customers by phone regarding overdue payments
Process supplier bills and accounts payable




Assist with payroll processing and employee records
Liaise with customers and suppliers regarding accounts and payments
Operations
Assist with coordination of day-to-day service operations
Monitor outstanding jobs and administrative requirements
Ensure information from technicians is received and processed correctly
Help maintain efficient processes between the field team and office
Assist the Managing Director with operational projects and improvements
Help ensure the business continues to run efficiently as it grows
Website & Customer Support
Keep the company website information up to date
Assist with customer enquiries by phone and email
Maintain accurate customer information
Assist with general company communications and marketing activities when required
About you
We are looking for someone who isexperienced, reliable, organised and proactive.
You will be someone who doesn't need to be told about every small task.
You notice what needs to be done, take ownership and follow things through.
You will ideally have:
Previous experience in business administration, office management, accounts administration, operations coordination or a similar role
Experience with invoicing and accounts receivable
Experience following up overdue accounts
Experience with accounts payable and processing supplier bills
Experience with payroll or payroll administration
Excellent attention to detail




Strong organisational and time-management skills
Excellent written and verbal communication skills
Confidence speaking with customers and suppliers over the phone
Robust computer and systems skills
The ability to learn new software quickly
The ability to work independently and manage competing priorities
A practical, problem-solving approach
A high level of professionalism and discretion when dealing with confidential information
Experience with Xero will be highly regarded.
Experience working in a service, trades, maintenance, construction, hospitality or similar business environment will also be highly regarded.
The type of person we're looking for
You might be an experiencedBusiness Administrator, Office Manager, Accounts Coordinator, Service Coordinator, Operations Coordinator or Bookkeeperwho is looking for a broader role with more responsibility.
You enjoy variety and are comfortable moving between different parts of the business.
One moment you might be reviewing a technician's job report, the next you could be calling a customer about an overdue invoice, processing payroll, helping the Managing Director with a report or updating the website.
You are comfortable picking up the phone, asking questions, solving problems and making decisions within your responsibilities.
Most importantly, you take pride in being someone the business canrely on.
Why join Dishcare?
Join a growing Australian-owned business
Work directly with the Managing Director
A varied role with genuine responsibility
Opportunity to have a real impact on how the business operates
Stable, long-term opportunity
Friendly and practical working environment
Your experience and ideas will be valued
Opportunity to grow with the business
No two days are exactly the same
#J-*****-Ljbffr

📌 Business Support & Operations Coordinator (New South Wales)
🏢 Dishcare Group
📍 New South Wales