Delivery Coordinator / Service Receptionist - Maternity Leave Contract
Geelong Motors Pty Ltd is seeking an experienced, organised, and customer-focused Delivery Coordinator/Service Receptionist to join our growing team for a 6-month contract commencing in September **** - March ****.
About Us
Geelong Motors is an award-winning dealership renowned for delivering exceptional customer service and premium vehicles.
We specialise in current and pre-owned vehicle sales, servicing, and parts across two leading franchises — Mercedes-Benz and BYD — supporting a diverse and expanding customer base.
The Role
In this dual role, you will play a pivotal part in both our Service and Sales operations.
As a Delivery Coordinator, you will organise all internal repair orders for new vehicle deliveries, working closely with our Sales and Workshop teams to ensure every vehicle is prepared to the highest standard and delivered on time.
You will also manage the daily customer flow within the Service Department and ensure every customer receives a first-class experience.
This is an exciting opportunity for a motivated qualified who enjoys variety, multitasking, and working across departments in a fast-paced dealership environment.
Key Responsibilities
New and Used Vehicle Delivery Coordination:
Create and manage all internal repair orders for new and used vehicle deliveries
Coordinate pre-delivery inspections, detailing, accessory fitment, and aftercare requirements




Communicate with Sales and Workshop teams to manage timelines, priorities, and delivery expectations
Liaise with internal and external stakeholders to ensure all vehicles are prepared to showroom presentation standards
Track vehicle status, workshop progress, and delivery readiness, ensuring timely completion
Service Reception & Administration:
Greet service customers warmly and professionally, in person and over the phone
Accurately document customer concerns via repair orders and determine required work
Schedule and manage customer bookings based on workshop capacity and customer needs
Respond promptly to service enquiries and provide updates throughout the day
Maintain accurate service records and documentation
Process customer payments and assist with invoicing
Provide general administrative support to the Service Department
About You
Proven experience in customer service or administration, ideally within the automotive industry
Experience with dealership management systems (Auto-IT) is highly regarded
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong organisational and time management skills
High attention to detail and accuracy
Excellent communication and interpersonal skills
Ability to work independently and collaboratively across multiple departments
What We Offer
Supportive, friendly, and team-oriented workplace culture
Full-time, Monday to Friday working hours
#J-*****-Ljbffr

📌 Delivery Coordinator / Service Receptionist (Geelong)
🏢 Geelong Motors
📍 Geelong