Service Coordinator / Dispatcher – Appliance Repair
Coordinate a 9-Technician Field Team Across South East Queensland
Authorised Service Agent For
Miele
Bosch
ASKO
Liebherr
Neff
Always Prompt Repairs has been servicing premium household appliances since ****.
From our Underwood base, our field team services customers across Brisbane, Ipswich, and the Northern Gold Coast.
As we continue growing, we're expanding our operations team and looking for an experienced Service Coordinator / Dispatcher to help coordinate scheduling and daily field operations for our technician team.
This is a fast‐paced operations role focused on dispatch, scheduling, customer communication, and keeping the day running efficiently when priorities change.
You'll work alongside an established support team including schedulers, quoting support, spare parts coordination, and management support — with structured systems and processes already in place.
We're looking for someone who enjoys organised, high-volume work, communicates confidently, and takes pride in keeping operations running smoothly.
What You'll Be Doing
Take inbound customer calls and accurately book appliance repair jobs
Schedule and coordinate technician runs across Brisbane, Ipswich, and the Northern Gold Coast
Re‐prioritise schedules throughout the day as urgent jobs and changes arise
Coordinate warranty and urgent service work alongside planned bookings
Keep customers informed when schedules or arrival times change
Create quotes and send booking confirmations
Maintain accurate job notes, customer records,



and booking information in Simpro
Work closely with technicians, quoting staff, spare parts coordination, and management to keep daily operations flowing smoothly
What We're Looking For
This role is best suited to someone with previous experience coordinating technicians or mobile workforces within a field-service environment.
Ideally, you'll have:
Minimum 2 years' experience in dispatch, scheduling, or service coordination
Experience in appliance repair, electrical, HVAC, plumbing, security, telecommunications, logistics, or another field-service industry
Hands‐on experience using a job‐management system such as:Simpro
ServiceM8
AroFlo
Tradify
or similar platforms
Strong spoken English and a skilled, confident phone manner
Fast and accurate computer skills with the ability to manage multiple systems and priorities at once
Strong organisational skills and sound judgement under pressure
Positive working knowledge of Brisbane, Ipswich, and the Northern Gold Coast
Australian work rights and a current driver's licence
Why Join Us
Established business operating since ****
Growing operations team with structured systems and support
Full‐time stable role — Monday to Friday, 8:00am–4:30pm
Competitive pay: $35–$45/hr depending on experience
Work with premium appliance brands and an experienced field team
Friendly, professional team culture
Monthly team BBQs and social events
Opportunity to grow with a business continuing to expand across South East Queensland
#J-*****-Ljbffr

📌 Service Coordinator / Dispatcher – Appliance Repair (Queensland)
🏢 Always Prompt Repairs
📍 Queensland