Vital+ is seeking a Team Leader to own the operational layer of our customer service team in Sydney.
The role is hands-on and reports to the CS/CX Manager, with responsibility for coaching offshore agents, queue health, and performance metrics.
You will handle first-line escalations, ensure ACL/compliance, run day-to-day Gorgias workflows, train the team, and surface patterns to drive CSAT and reduce churn.
NSW-based, in office in Surry Hills with two WFH days.
#J-*****-Ljbffr
📌 Customer Experience Lead: Offshore Team Coach & Ops (New South Wales)
🏢 Vital
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.