Brisbane Centre for Psychology – Stafford QLD
About us
Brisbane Centre for Psychology is an established and growing psychology practice with two welcoming locations in Stafford and Stafford Heights.
Our team provides evidence-based psychological therapy and assessment for children aged four and over, adolescents, adults, couples and families.
We believe every interaction with our practice should help clients feel welcomed, understood and confident about taking the next step.
We are seeking an experienced and friendly Client Support Team Member to join us in a part time or full-time capacity.
About the role
In this varied role, you will support clients throughout their experience with our practice, from responding to enquiries and coordinating appointments to managing referrals, accounts and day-to-day administration.
You will work closely with our Business Manager, Office Manager and team of psychologists across our two locations.
The role requires warmth, sound judgement, strong organisation and exceptional attention to detail.
What you'll be doing
Welcoming clients in a warm and professional manner
Responding to telephone, email and online enquiries
Assisting new clients find the right psychologist for their needs
Scheduling appointments and managing practitioner diaries
Processing referrals and maintaining accurate client records
Managing billing, payments, invoicing and third-party funding
Communicating with referrers,



funding bodies and health professionals
Supporting our psychologists and management team with practice administration
Contributing to the smooth operation of both practice locations
What we're looking for
Previous reception or administration experience in a busy medical or allied health practice
Experience using practice management software
A warm, calm and professional communication style
An understanding of the care required when supporting clients seeking psychological services
Strong organisational skills and the ability to manage competing priorities
Excellent attention to detail and follow-through
Sound judgement and practical problem-solving skillsThe ability to work autonomously and collaboratively
A proactive, reliable and flexible approach
An understanding of privacy and confidentiality in a healthcare setting
Experience with Medicare, DVA, WorkCover, NDIS or other third-party funding arrangements would be highly regarded.
Applicants must have permanent and unrestricted working rights in Australia.
What we offer
An above-award salary reflective of your skills and experience
Part-time or full-time employment for the right candidate
A supportive and collaborative team environment
Structured onboarding and ongoing support
Access to our Employee Assistance Program
Free street parking and convenient access to public transport
To learn more about our practice, visit .
#J-*****-Ljbffr

📌 Client Support Team Member / Allied Health Receptionist (Queensland)
🏢 Brisbane Centre for Psychology
📍 Queensland