Relationships Australia VIC – Melbourne VIC
3d ago , from Relationships Australia - Victoria
This is an exciting prospect for a motivated, experienced Client Services Officer to join Relationships Australia Victoria (RAV).
About us
Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations.
Our vision is for positive, respectful, safe and fulfilling relationships for all Australians.
For more than 75 years, we have been delivering high quality family and relationship support services, and we now support more than 20,000 clients every year.
We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.
About the role
Reporting to the Centre Manager, your key responsibilities include supporting Centre management and staff, as well as enabling the Centre to provide high quality service to clients.
You will provide a welcoming first point of contact to walk-in clients, directing incoming phone enquiries about our services and responding to emails in a helpful manner.
You will also be responsible for ensuring efficient coordination, booking, data entry and processing of all appointments and undertaking basic assessment of client service needs as required.
This role isbased at our Melbourne Family Relationship Centre (FRC)and is afull-time permanent role.
The successful candidate will be workingMonday to Friday, with the expectation that one day per week will be an evening shift.
The base salary range is$79,377 - $81,616 (pro-rata) per annum.
About you




Office Administration certificate and/or previous experience in a similar administration capacity.
Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease with experience in using MS Dynamics.
Experienced in answering high-volume inbound calls and delivering high quality customer service.
High level of confidentiality to ensure client personal and financial information is maintained along with proven capacity to sustain attention and work effectively despite competing demands or disruptions.
We provide:
Attractive salary including salary packaging and generous leave benefits
Professional development and Career progression opportunities.
Best practice clinical supervision.
The opportunity to work within a values-driven organisation, see our Employee Value Proposition
Candidates can view the position description at , contactLisa Stockheim, Centre Manager Melbourne FRCby phoning******** ***.
Applications close26 August ****.
Please note, we are not accepting applications from recruitment agencies for this position.
RAV is committed to developing an inclusive and diverse workforce.
We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability.
We are committed to the safety of our clients and staff and promote a child-safe work environment.
We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.
#J-*****-Ljbffr

📌 Client Services Officer (Melbourne)
🏢 Relationships Australia VIC
📍 Melbourne