Technical Operations/Executive Assistant
Healthbright Medical Clinic, Inc – Sydney CBD NSW
HealthBright is a large telehealth mental health service with a mission of providing high quality, affordable and accessible services Australia wide.
Across our brands Someone.Health, Online Psychologists Australia, Call To Mind, Explicit Minds and Mums Matter Psychology our Psychologists and Psychiatrists are industry leaders and dedicated to making a difference.
Our goal is to improve the mental health of all Australians.
Your role
HealthBright are now seeking a passionate Technical Operations/Executive Assistant to join our expanding remote team in a full time work from home role.
Working closely with our Chief Technology Officer, this position will help coordinate releases, investigate issues, support our clinicians and manage communication between Technology and Operations—giving the development team more space to focus on building our products.
We are looking for a friendly team member who loves what they do, is very tech-savvy and effective working autonomously/remotely.
This role can be based anywhere across Australia, however you would need to be comfortable aligning to AEST.
Your key responsibilities will include:
Prepare and communicate technical releases, known issues, supporting documentation/guides and priorities across departments
Test weekly software releases and document any issues
Support clinicians and team with technical problems and queries
Gather,



investigate and document reported issues before passing them to the right person, tracking follow-up and priorities
Act as the main coordination point between Technology and Operations
Identify recurring issues and help improve processes, guides and training
Manage scheduling, meetings and communications for the CTO
Help with the general day-to-day running of the Technology department including department documentation and processes
About you:
To be the right fit for our role you will be:
Highly organised with strong attention to detail and ability to work independently
A clear and confident written and verbal communicator, able to communicate technical information to non-technical team
Valuable at gathering information, identifying key issues and troubleshooting software
Patient and professional when supporting with technical problems, able to work across clinical, operational and technical teams
Experienced in technical support, operations, quality assurance or executive assistance
Experienced with new technologies, including troubleshooting for clients – Healthcare and Practice Management Systems would be an advantage
Able to handle confidential information appropriately
Have fast and reliable internet and a secure, quiet home office
Comfortable working in a dynamic environment with the ability to switch between priorities, processes and needs as required
No software development experience is needed
To learn more about us please visit our website - or reach out to us directly ******
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📌 Technical Operations/Executive Assistant (New South Wales)
🏢 HealthBright
📍 New South Wales