Welcome to Personalised Support Services.
Responsive to the participants' varied needs, we thrive on strong work ethics and higher service standards.
With a thorough understanding of the participants' physical, mental and emotional support requirements, we work towards bringing a positive change in their lives.
Our Mission is to Curate Happiness and Offer Independence to our Participants with our Personalised - Supports.
We are seeking an experienced Head of Operations to lead and strengthen our growing NDIS and Aged Care operations.
Reporting to the Managing Director, this senior leadership role will oversee key service areas including NDIS Service Delivery, Support Coordination and Support at Home, with a robust focus on operational performance, accountability, quality and sustainable growth.
Key Responsibilities
Provide leadership and oversight across operational departments
Lead and support Team Leaders to achieve strong performance and service outcomes
Monitor KPIs, productivity, utilisation and departmental performance




Strengthen management reporting, dashboards, systems and processes
Identify operational gaps, risks and inefficiencies and drive corrective action
Improve accountability, communication and follow-through across teams
Work collaboratively across Service Delivery, Support Coordination, Quality & HR functions
Drive continuous improvement, service expansion and sustainable growth
About You
Senior management experience within NDIS, Aged Care or community services
Strong knowledge of NDIS Service Delivery and Support Coordination
Support at Home / aged care experience highly regarded
Proven experience leading teams and improving operational performance
Strong analytical, reporting and performance-management capability
Commercially minded with a strong focus on quality, compliance, efficiency and growth
Hirer responsiveness Salary match Number of applicants
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📌 Head Of Operations (Melbourne)
🏢 Personalised Support Services
📍 Melbourne