End User Desktop Support – FIFO Role
6-Month Contract | Likely to Extend | FIFO – South Australia
We are seeking anEnd User Desktop Support professionalto provide hands-on IT support at a remote mining site.
This is a FIFO position with a1 week on / 1 week off roster.
FIFO & Roster
Location:SA
Roster:1 week at site / 1 week off in Adelaide
Shift:Thursday to Wednesday
Hours:12-hour shift
Key Responsibilities
Provide onsiteLevel 1 IT and desktop support
Build, configure and deploy laptops and other IT hardware
Troubleshoot desktop hardware, applications and connectivity issues
Provide onsiteUnified Communications and meeting room support
Support desktop applications and assist users with technical queries
ProvideGuest Network support
Log, manage and resolve incidents and service requests throughServiceNow/Service Desk
Track incidents through to resolution with resolver teams
Provide face-to-face updates to onsite users
Perform daily meeting room and technology diagnostic checks
Coordinate printer hardware, consumables and third-party maintenance
Manage hardware failures, replacement parts and physical hardware installation
Maintain IT asset records and onsite equipment




Perform other onsite IT support duties as required
About You
Experience inDesktop Support / Service Desk / IT Support
Strong troubleshooting skills across hardware, software and applications
Comfortable providingface-to-face onsite support
Experience with laptops, printers, meeting room technology and network connectivity
Familiarity withServiceNow or similar ITSM platforms
Strong communication and customer service skills
Comfortable working12-hour shifts in a FIFO mining setting
Previous experience in aremote/site-based or mining environmentis highly regarded
FIFO experience is preferred, but strong desktop support candidates with the right technical skills will also be considered.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.
If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
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📌 End User Desktop Support - Fifo Role (Adelaide)
🏢 Paxus - Technology + Digital Talent
📍 Adelaide