About the Company
Patison Accountants and Advisors are an accounting, tax and business advisory firm with offices in Warragul and Mulgrave.
They're passionate about empowering small business clients with practical, forward-thinking advice – and equally passionate about looking after their own team.
Patison fosters a workplace where people feel supported, challenged and genuinely enjoy what they do.
The team is down-to-earth, highly collaborative, and driven by a shared belief that smart work leads to better balance.
The firm is in an exciting growth phase and is now looking for a Client Support Administrator to join the team and grow with them.
About the Role
Working as part of a team of six administration professionals, you will provide day-to-day administrative and client support, with a key focus on recent client onboarding, documentation and maintaining accurate records.
The role also includes responding to client enquiries, general administration and assisting with basic IT troubleshooting.
You'll regularly deal with clients both in person and over the phone, so patience, professionalism and a friendly approach are important.
This is a fully office-based role in Warragul, Monday to Friday, 8:45am – 5:15pm, suited to someone who enjoys a consistent administration role and being part of a close-knit team.
Duties and Responsibilities




Manage the new client onboarding process from initial contact through to establishment
Collect and maintain accurate client information and documentation
Communicate with new and existing clients via phone, email and face-to-face
Provide a friendly, professional, and patient first point of contact for clients
Complete general administration and data entry tasks
Assist with basic IT troubleshooting and resolve common user issues where possible
Skills and Experience
Previous administration, reception, customer service or office experience
Strong communication and interpersonal skills
Excellent attention to detail and organisational ability
Exceptional computer skills, particularly with Microsoft Office (Outlook, Word and Excel)
Experience with Xero XPM would be advantageous, but not essential
A strong customer service mindset and a professional presentation
Benefits
Competitive salary package of $60,000–$70,000 + superannuation
Stable, permanent full time opportunity
Join a friendly and established team
Work in a professional, face-to-face environment in Warragul
Visa holders will also be required to provide evidence of their Rights to Work in Australia to be considered for this position.
Please note sponsorship is not available for this role.
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📌 Client Support Administrator (Victoria)
🏢 GBS Recruitment
📍 Victoria