**This role will work onsite 22.5 hours per week Monday - Wednesday in our Surry Hills office**
Are you someone whoenjoyshelping people, takes pride in deliveringexceptionalservice and enjoys building meaningful relationships?
We'relooking for a part-timeSupporter Relations Officerto join our teamand provide outstanding donor care to the incredible supporters who make Redkite's work possible.At the sametime,you'llprocessdonations,accuratedataentryand supporter data management, ensuring ourrecords areaccurate, up to date and wellmaintained.
This is a role for someone who is organised, compassionate, process-drivenandenjoyconnecting with people.You'llbe the friendly voice on the other end of the phone, responding to donor enquiries,assistingwithdonationsand making every supporter feel valued and appreciated.
Behind the scenes,you'llplayan important roleinmaintainingthe quality and integrity of our supporter database.
Throughaccuratedata entry, record management and consistent processes,you'llensure everydonation andinteraction is recorded correctly, enabling us to deliver the best possible experiencefor our supporters.
Every interaction is an opportunity to strengthen a supporter's connection with Redkite and show them the real difference their generosity makes for children with cancer and their families.
This role will involve:
Delivering exceptional donorcommunicationacross phone, email,SMSand mail(both inbound and outbound)
Processing donations accurately and efficiently whilemaintainingsecure and up-to-date supporter records
Responding to donor enquiries with empathy,professionalismand a genuine desire to help
Using CRMsystem,Salesforce,to manage supporter information and ensure data integrity




Working closely with colleagues across the fundraising team toensure consistentprocessesandaccuratedata entry tohelp deliverthe bestpossiblesupporter experience
Identifyingopportunities to improve processes and contribute to the continuous improvement of supporter services
About you:
You'resomeone who enjoys helping people, has a keen eye for detail and takes pride inaccurateand effective data entry.You'reorganised, positive and thrive in a team-oriented environment.
You'llalso bring:
Experience in customer serviceandadministration
Excellent attention to detail anddataentry
Experience using CRM systems, ideally Salesforce
Strong verbal and written communication skills
Excellent organisational skills, with the ability to manage competing priorities
A proactive, positive attitude and a willingness to learn
The ability to work independently while contributing to a collaborative, high-performing team
Why join Redkite?
For 40 years, Redkite has had one purpose: to be a lifeline for families facing their child's cancer.
When you join Redkite,you'llbecome part of a passionate,skilledand supportive team committed to ensuring every family, no matter where they live in Australia, can access the practical,emotionaland financial support they need.
We also offer the following staff benefits:
Salary Packaging to reduce your taxable income and increase your take-home pay
Access to discounts andspecial offerson a range of goods and services
Employee Assistance Program offering confidential counselling and other resources to support your mental wellbeing
Leave benefits, including a leave purchase scheme, Redkite WellbeingDaysand paid time off between Christmas and New Year
You must have the right to live and work in Australia to apply for this job.
Applicants from culturally and linguistically diverse backgrounds or who identify as Aboriginal or Torres Strait Islander, and parents or carers returning to the workforce are warmly encouraged to apply.
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📌 Supporter Relations Officer (New South Wales)
🏢 Redkite
📍 New South Wales