Astrad Occupational Therapy – North Lakes QLD
About the role
We are looking for asuperstar Allied Health Scheduler & Bookings Officerwho is highly organised, friendly, confident and productive, with a genuine understanding of the allied health environment.
This is aclient-facing rolewhere the person will be responsible for managing enquiries, bookings and clinician schedules while providing an exceptional experience for families, clients and referrers.
Key responsibilities
Answer incoming calls and enquiries in awarm, friendly and professional manner
Clearly explain our services, clinicians, appointment types and availability
Build rapport with families and clients and make them feel comfortable and informed
Manage new client bookings,
cancellations, rescheduling and waitlists
Coordinate clinician calendars to maximise utilisation and minimise gaps
Follow up enquiries and convert suitable enquiries into bookings
Have a strong understanding ofallied health services and terminology
Communicate confidently with parents, carers, referrers and clinicians
Ensure bookings are accurate and appropriate for the clinician/service
Identify opportunities to fill cancellations and appointment gaps
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