Entry Level Customer Service Representative – E-Commerce & Customer Support
Being an integral member of the Customer Service Team, your main priority is to contribute effectively and efficiently in assisting and maintaining a high standard of customer service satisfaction with customers while meeting organisational KPI's.
Key responsibilities
Answering of general and more specific customer enquiries in relation to products, delivery times, fabric samples etc.
Reviewing and taking customer orders over the phone.
Accurate generation of customer quotations.
Accurate generation of customer orders.
Assisting with product information and troubleshooting enquiries.
Effective record keeping on customer records during each contact.
Liaising with suppliers for manufacturing updates and enquiries.
Liaising with freight carriers for freight and delivery enquiries.
Liaising with various organisational departments.




Assessing and submitting faulty product rework requests when required.
About you
Inbound call centre: 1 year (Preferred)
Outbound call centre: 1 year (Preferred)
Customer service: 1 year (Preferred)
Full In-House Training provided
Promoting a healthy work/life balance
Discounts on Tuiss products
Get your birthday as paid time off each year
Opportunity for further growth and development within the organisation
About us
Tuiss Blinds Online is an all-inclusive workplace that focuses on supporting all staff to be the best version of themselves.
Our workplace culture is of utmost importance and as a business, we strive to provide a positive, friendly, encouraging and supportive work workplace that nurtures opportunity for growth and further development.
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📌 Entry Level Customer Service Representative – E-Commerce & Customer Support (Melbourne)
🏢 Tuiss Blinds Online
📍 Melbourne