Customer Service & Administration Officer
Our client is a fast-growing wholesale fruit supply business based in Broadmeadows.
Their customer base extends across major hospital groups, contract caterers, leisure venues, contract manufacturers, major public and private institutions across Victoria
They pride themselves on reliability, strong customer relationships, and delivering high-quality fresh produce every day.
They value teamwork, professional growth, and a supportive, inclusive environment where your contributions truly matter.
About the Role
They are seeking a dedicated and detail-orientedCustomer Service & Administration Officerto join their Broadmeadows office.
This full-time, on-site position is perfect for someone who thrives in a fast-paced, customer-focused environment and enjoys balancing customer service with accurate administrative and ordering tasks.
You will be working as part of a small team of three, providing support and continuity across the office.
This position reports directly to theAdministrative Manager
You will be the first point of contact for customers, support their operations team, and help ensure smooth communication between clients, drivers, and warehouse staff.
Key Responsibilities
Provide excellent customer service via phone, email.
Manage incoming and outgoing correspondence professionally and promptly
Accurately enter customer, order, and product information into internal systems (full training provided)




Process daily customer orders and assist with invoicing and delivery documentation
Handle product enquiries, pricing requests, and delivery updates
Maintain accurate customer records and support account management tasks
Coordinate with warehouse and delivery teams to ensure timely dispatch
Assist with general administration, data entry, and ad hoc duties to support daily operations
Contribute to maintaining a clean and organised office workplace
About You
Previous experience in customer service, administration, and/or data entry
Strong attention to detail with accurate data entry skills
Confident communicator with strong written and verbal communication
Able to multitask, work autonomously with ease and thrives in pressure situations
Comfortable using Microsoft Office (Outlook, Word, Excel)
Positive, proactive, and team-oriented attitude
Experience in fresh produce, FMCG, logistics, or wholesale is beneficial but not essential
Exceptional customer service, reliable and trustworthy by nature
What's on Offer
Competitive salary of$*****k plus super
Supportive and inclusive team culture
Training and opportunities for growth
Our client is committed to building a workforce that reflects the communities and customers we serve.
We are committed to achieving an inclusive workforce.
We stronglyencourage all applications from all backgrounds including the culturally diverse.
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📌 Customer Service & Administration Officer (Melbourne)
🏢 Parkstone HR
📍 Melbourne