Employee TypeFull Time
Manage OthersNo
Contact information
Contact NameKapil SOLANKI
Contact ******
Contact ******
Description
If you are looking to work for a great company with a great team & you have Dealership experience, look no further!
Brisbane's newest and largest Volkswagen dealership, at Macgregor Volkswagen we are looking for a Service Advisor to provide our clients with outstanding service
Macgregor Volkswagen is a brand-new purpose-built state-of-the-art Volkswagen dealership built for performance—just like the vehicles we sell! Opened in May ****, our dealership is already setting new benchmarks for customer service, innovation, and team culture.
As a Service Receptionist you will act as the first contact between the Dealership and the client
The successful applicants will demonstrate a professional approach, passion, willingness to follow process and an eager attitude to provide an exceptional experience for our clientele. We will give you the tools and the training to be successful in this role.
Reporting directly to the ServiceManager,this is a dynamic and rewarding position
About Us
Dealership Name are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world's greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across 100 dealerships located in Australia and Recent Zealand.
At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do. We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.
About The Role
Due to continued growth,



we are looking for a Service Receptionist to join the team. As a Service Receptionist, you will be the first point of contact for customers visiting or contacting the service department. You play a key role in delivering a positive customer experience by providing a welcoming, professional, and efficient front-desk service while supporting the service team with administrative and customer coordination tasks.
In this role you will:
Answer incoming service calls and return calls on behalf of the service department
Prepare daily repair orders, including key tags, campaign checks, warranty verification, and updating customer details in ERA and use of X Time
Assist customers with booking taxis, hire cars, or providing directions
Support the concierge in welcoming service clients and managing vehicle check ins and check outs
Perform general administrative duties, including banking and filing
Manage the service department email inbox, responding to enquiries and requests in a timely manner
Our ideal candidate will possess the following:
Strong commitment to delivering high levels of customer service
Ability to follow processed and procedures to meet company standards
Proficient in Microsoft Office and able to adapt to new technologies
High attention to detail with well developed verbal and written communication skills
Ability to multitask, prioritise duties,



and work efficiently within a team environment
Previous experience in a similar role or within the retail automotive industry is desirable
Why Join Autosports Group?
Accelerated career growth with a defined pathway, personalised mentoring, and ongoing professional development
Access to premium, factory-backed training to keep your skills at the industry forefront
ASG Paid Parental Leave to support you and your family
Access to exclusive OEM offers on new vehicles across all dealerships
Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and discounted private health insurance rates with HCF
Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women's Network
Generous referral bonus incentives for employees and their friends/family
Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement
Applications are reviewed as they are submitted. Therefore, we encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. Successful candidates will be required to complete pre-employment checks and hold the appropriate working rights in line with our policy. This includes reference checks and other role-relevant screening where applicable.
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
#J-*****-Ljbffr

📌 Service Receptionist | Macgregor Volkswagen (Queensland)
🏢 Stillwell Motor Group
📍 Queensland