About the Organisation
Our client is a well-established community housing provider delivering safe, affordable and sustainable homes across Current South Wales. Their work goes beyond housing - partnering with tenants, community groups and support services to strengthen wellbeing and build thriving communities.
The Opportunity
In this role, you'll work as part of a tenancy services team to support tenants to sustain their tenancies and improve wellbeing outcomes.
You'll deliver a customer-focused and responsive service, supporting tenants to identify their needs and connect with internal and external services. Working closely with Tenancy Managers and service partners, you'll contribute to early intervention strategies and coordinated responses for complex tenancies.
Key Responsibilities
Work in partnership with Tenancy Managers to support tenancy sustainability through early intervention
Support tenants to understand their rights and responsibilities under the NSW Residential Tenancies Act ****
Assist tenants to connect with appropriate internal and external support services
Develop and maintain relationships with local support services and government agencies




Provide responsive, respectful and customer-centred support
Assist with managing customer needs, including support linked to debt management and property care
Exercise delegated authority in line with organisational policies and procedures
Contribute to a positive, inclusive and safety-focused workplace culture
About You
You're an organised and compassionate professional who is comfortable working with vulnerable customers and complex situations. You bring a strong customer focus, the ability to prioritise effectively and the confidence to work both independently and collaboratively.
Essential:
Tertiary qualifications in a related field and/or relevant experience
Working knowledge of the NSW Residential Tenancies Act ****,
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📌 Support Coordinator (New South Wales)
🏢 Public Sector People
📍 New South Wales