We are seeking a Customer Service Representative to act as the key link between our clients and our operations team.
In this role, you will ensure customers receive fast, accurate, and effortless service by processing orders, managing quotes, and resolving issues from start to finish.
Your core purpose is to minimise friction between clients and production, ensuring every interaction with our business is smooth, responsive, and reliable.
Key Responsibilities
Process customer orders accurately and efficiently
Prepare and process customer quotes
Manage and resolve customer issues (including delivery inquiries, order errors, and product queries)
Respond to inbound phone and email enquiries
Create, update, and close cases in CRM systems
Record all customer interactions in CRM in real time
Generate order confirmations and case acknowledgements
Participate in daily short WIP (work-in-progress) meetings
Escalate complex product or solution requests to Sales Executives
Take full ownership of quality issues assigned from Sales
About You
Previous experience in customer service, order processing, or a similar role
Minimum 1+ years of customer service experience
Strong attention to detail and high accuracy
Ability to manage multiple priorities and meet deadlines
Robust written and verbal communication skills
Confidence using CRM systems (preferred)
Intermediate experience with CRM systems
Exposure to procurement or purchasing processes would be a great advantage.
A proactive,



problem-solving mindset
Strong ownership and accountability for outcomes
Australian work authorisation required at time of application
Key Performance Measures
Case cycle time (speed and efficiency of resolution)
Accuracy and error-free processing
Timely and complete CRM documentation
Effective issue resolution and ownership
Strong collaboration with internal teams
Working Relationships
Sales Executives – receiving orders and issue escalations, and referring customers when product selection support is required
Internal operations and production teams to ensure seamless order fulfilment
About Kinder Australia
Kinder Australia is a leading supplier of innovative conveyor and bulk materials handling solutions, supporting industries such as mining, quarrying, agriculture, and manufacturing.
With a strong reputation for practical engineering solutions and customer service excellence, our team is committed to improving operational efficiency and productivity for our customers.
Learn more about us at:

Why Join Us
A fast-paced role where accuracy and efficiency are highly valued
Direct impact on customer experience and operational performance
Supportive, team-oriented environment
Opportunity to develop strong operational and customer service capability within an established industry leader
If you enjoy problem-solving, working with customers, and keeping operations running smoothly, we'd love to hear from you.
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📌 Customer Service Representative (Hobart)
🏢 Kinder Australia
📍 Hobart