This is a Customer Experience Officer – Expression of Interest role with Suntory Oceania based in Sydney, NSW, AU
== Suntory Oceania ==
Role Seniority:junior, mid level
More about the Customer Experience Officer – Expression of Interest role at Suntory Oceania
Customer Experience Officer Expression of Interest (Sydney)
Who are we?
Craft your future with Suntory Oceania, a new $3 billion multi‐beverage partnership between Suntory Global Spirits and Suntory Beverage & Food.
Our market‐leading portfolio includes over 40 iconic brands, including Jim Beam®, Maker's Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, -196TM, V Energy®, Maximus® and Suntory BOSS Coffee®.
As One Suntory, we are building one of the most exciting beverage businesses in the region, creating more beverage moments from sunrise to sunset and bringing the best of Suntory to Oceania.
What does a Customer Experience Officer do?
Our Customer Experience Officers play a critical role in supporting customers, internal stakeholders and our broader commercial business.
Working within a high‐performing team, you'll be responsible for delivering exceptional service across a variety of customer touchpoints while helping ensure the smooth operation of our order‐to‐delivery process.
You will engage with customers and stakeholders across Australia and New Zealand while supporting some of the world's most recognised beverage brands.
Typical Responsibilities May Include:
Managing customer enquiries via phone, email and other communication channels
Handling both inbound and outbound customer interactions
Processing orders and managing customer requests




Providing updates on deliveries and product availability
Performing high‐volume data entry and administrative tasks
Navigating systems such as SAP, Outlook and CRM platforms
Collaborating with Sales, Credit, Supply Chain and Logistics teams
Resolving customer and stakeholder issues in a timely and professional manner
Supporting business initiatives and continuous improvement activities
Delivering an exceptional customer experience at every interaction
What we're looking for:
Experience In The Following Areas Will Be Highly Regarded:
Contact Centre (Inbound and/or Outbound)
Customer Service
FMCG
Retail
Hospitality
Administration
Sales Support
Logistics or Supply Chain Support
Shared Services Environments
Successful Candidates Will Typically Demonstrate:
A customer‐first mindset
Strong verbal and written communication skills
Excellent attention to detail
Strong organisational and time management skills
Confidence managing multiple priorities
The ability to build positive stakeholder relationships
A proactive and adaptable approach
Resilience in a fast‐paced environment
A desire to learn and develop their career
Why join Suntory Oceania?
At Suntory,



we don't just offer jobs—we create opportunities for people to unleash their spirit, craft their future and build meaningful careers.
Working with us, you'll have access to:
Competitive remuneration
Industry‐leading parental leave
Ongoing learning and development opportunities
Career pathways across a growing global organisation
Exposure to leading FMCG and beverage brands
A collaborative and supportive team culture
Opportunities to work with leaders across Oceania and globally
Customer Experience Officer roles are typically based in our Sydney CBD office, with team members working onsite during standard business hours.
Our DEI Commitment
At Suntory, we recognise that diverse knowledge, perspectives and backgrounds contribute to our collective success.
We are committed to fostering a diverse, equitable and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, colour, religion, gender identity or expression, sexual orientation, age or any other protected characteristic.
Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences.
We understand that career trajectories vary, and if you believe your experience and background can benefit our team, we encourage you to apply.
We endeavour to make our recruitment process as inclusive as possible and offer reasonable accommodations as needed.
Together, we can cultivate a workplace where everyone can thrive and help us continue Growing for Valuable.
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📌 Customer Experience Officer - Expression Of Interest (New South Wales)
🏢 Hatch
📍 New South Wales