National Fire Industry Association - Crows Nest NSW
This is a broad, hands-on role at the centre of the Alliance's operations. You will be the first point of contact for our members, provide direct support to the Chief Executive Officer, and keep our communications, documents and systems running smoothly. Based in our head office at Crows Nest, the role will suit someone who enjoys variety, works well across competing priorities, and takes pride in getting the detail right.
Key responsibilities
Act as first point of contact for member and stakeholder enquiries by phone and email, responding promptly and professionally
Maintain accurate member records and support membership administration, renewals and onboarding
Direct technical and policy enquiries to the right people across the Alliance
Provide day-to-day administrative and operational support to the Chief Executive Officer
Prepare meeting papers, agendas and minutes, and track resulting actions
Prepare presentations, reports, letters and other corporate documents to a high standard
Upload and maintain website content, and assist with member communications and newsletters
Support the Alliance's brand and document standards across all materials
Assist with the smooth day-to-day running of the Alliance across our four offices
Provide administrative support for member meetings, committees and industry events
About you
Previous experience in administration, executive support or customer service




A self-starter with a proactive mindset and the ability to manage competing priorities
Strong organisational skills and a high level of attention to detail
Strong written and verbal communication skills, with confidence dealing with members and senior stakeholders
Sound skills across Microsoft Office
Experience in a membership, association or peak body workplace (desirable)
Experience updating website content or using a CMS, CRM or email marketing platform (desirable)
Experience supporting events or meetings (desirable)
About us
The Fire Industry Alliance (FIA) is the peak body for Australia's fire protection industry. Our membership spans the smallest sub-contractor through to large national businesses, along with suppliers and industry stakeholders. We partner with our members to help them deliver first-class fire protection outcomes for the Australian community. Joining the Alliance means working alongside industry leaders to raise the bar for fire protection in Australia. We take enormous pride in supporting Our Members and Our People, and every day we work to make a difference to the safety of the Australian community.
A varied role with genuine exposure to industry leaders, government and the national fire protection sector
A supportive, collaborative and forward-thinking team
An organisation in an exciting period of change and growth
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📌 Administration Officer (New South Wales)
🏢 National Fire Industry Association
📍 New South Wales