About Them
Our client is a well-established consulting organisation that partners with businesses and individuals through periods of workforce change, career transition, leadership development and organisational transformation.
Known for delivering high quality, people-centred services, they work closely with organisations to support employees through change while helping businesses achieve positive workforce outcomes. Their collaborative and values-driven approach has earned them a strong reputation as a trusted partner to clients across a range of industries.
About the Role
As a Senior Client Relationship Manager, you will act as a trusted advisor to a portfolio of established clients, building strong relationships with senior HR and business leaders while ensuring the successful delivery of workforce transition and career coaching programs.
This is a unique role that combines client relationship management, account growth and service delivery with hands-on career coaching. You will work closely with organisations navigating workforce change, identifying opportunities to strengthen partnerships while providing practical support and coaching to individuals during career transition.
Key responsibilities include:
Managing and growing a portfolio of key client relationships
Building trusted partnerships with senior HR and business stakeholders
Identifying opportunities to expand and enhance existing client engagements
Leading the delivery of workforce transition and change programs
Coordinating stakeholders, communications and service delivery activities
Monitoring program progress and providing client reporting




Delivering one-on-one career coaching and transition support
Assisting individuals with resume development, interview preparation, job search strategies and career planning
Supporting proposals, presentations and business development activities as required
About You
You are a commercially minded relationship manager who enjoys building trusted partnerships and delivering positive outcomes for both clients and individuals.
You bring a background in HR, talent acquisition, recruitment, career transition, workforce consulting or a related people-focused setting, and are comfortable operating at both a strategic and hands-on level.
To be successful, you will possess:
Experience managing client or stakeholder relationships within HR, recruitment, talent, consulting or professional services environments
Strong relationship building skills and the ability to influence senior stakeholders
Experience supporting organisations through workforce change, career transition or talent-related initiatives
Confidence providing coaching, guidance and support to individuals navigating career change
Strong project coordination and organisational skills
Excellent communication and presentation capabilities
A proactive and commercially aware approach to account management and business growth
High levels of professionalism, integrity and discretion
Highly Regarded
Experience in outplacement, career transition, HR consulting, talent management or recruitment
Exposure to restructures, workforce change or organisational transformation programs
Career coaching, leadership coaching or related coaching qualifications
#J-*****-Ljbffr

📌 Senior Client Relationship Manager (New South Wales)
🏢 The Next Step Recruitment
📍 New South Wales