Relationship and Admissions Manager - Aged Care
What's the Opportunity?
A well-established residential aged care home in
Darlinghurst
is seeking an experienced and
people-focused Relationship & Admissions Manager
to join the team in an exciting phase of enhancing the resident experience and strengthening admissions and occupancy.
This is a highly rewarding opportunity for a
compassionate, relationship-driven and commercially aware professional
who thrives in a customer-focused environment where every interaction matters. You will play a key role in guiding prospective residents and their families from their first enquiry through to admission and beyond, helping them feel
informed, supported and confident
every step of the way.
If you are
empathetic, organised and confident building trusted relationships
, this role offers the chance to make a genuine impact while growing your career within the aged care sector.
About the Role
As
the first point of contact for prospective residents and families
, you will
manage enquiries, coordinate admissions and champion an exceptional resident experience
throughout the resident journey.This role combines
relationship management, admissions coordination, occupancy support and resident experience leadership
within a collaborative, multidisciplinary setting.You will work closely with clinical, hospitality and lifestyle teams to ensure residents and their families experience a seamless and compassionate transition into the home.
Key Responsibilities
Manage
qualified residential enquiries from initial contact through to admission
Welcome
prospective residents and families through personalised tours and meaningful conversations
Coordinate
contracts, documentation and move-in planning to ensure a smooth admissions process
Maintain
an effective waitlist and support timely occupancy of vacant rooms
Build




trusted relationships with prospective residents, representatives, residents and families
Support
residents through admission and transition into the home
Lead
the implementation and ongoing coordination of the Higher Everyday Living Framework
Use
resident feedback and insights to strengthen engagement, hospitality, wellbeing, choice and quality of life
About You
You are a
compassionate, organised and highly relationship-focused
individual who genuinely
supports residents and families during significant life transitions
.
You will also bring:
Experience in residential aged care admissions, customer service, hospitality or relationship management
Experience managing contracts, documentation and administrative processes
Confidence building relationships and handling concerns professionally with prospective residents, residents and families
Experience working collaboratively across multidisciplinary teams
Strong computer skills and experience using customer management or clinical systems
Experience within aged care, healthcare, retirement living or community services
What's on Offer?
Opportunity to play a key role in shaping the resident experience from first enquiry through to ongoing engagement
Supportive and collaborative team environment
Permanent full-time position, Monday to Friday
Stable and growing sector with career progression, training and education opportunities
Meaningful work where you can make a genuine difference to residents and their families
Salary packaging options available to improve your net income
Competitive remuneration package
Salary:$100-$110,000+ Super + salary packaging options
Hours: Monday to Friday, full time
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📌 Relationship And Admissions Manager - Aged Care (New South Wales)
🏢 E4 People
📍 New South Wales