We are seeking compassionate, empathetic and results-driven individuals who want to help make a difference in the community by empowering others to reach their potential through employment opportunities.
At WISE, our
Job Preparation Coaches
play an integral role inmaking employment opportunities accessible for everyone.
As the Job Preparation Coach, you will deliver approved WISE Choices sessions in an interesting and engaging way which will result in an increase in readiness to work for our customers bringing them closer to securing sustainable employment.
You will also manage the Flex customers for the ESA.
Please note:
there is an expectation of working at outreach sites associated with each office.
Perks of Joining WISE
Competitive salary with Not-for-Profit Salary Packaging (tax savings)
Four Wellness Days (1 every quarter), and opportunity to purchase additional annual leave
Various health and lifestyle initiatives and benefits
Access to discounts from leading retailers through Flare
iPhone and laptop included
To be considered, you must:
Have full Australian working rights
Hold a full Australian driver's license
Be willing to obtain a National Police Check
Be able to pass a Working with Children Check
Demonstrate the WISE attributes: Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
A day in a Job Preparation Coach role involves...
Building Customer Capability - 70%
Deliver 25 hours of face-to-face customer training per weekacross the ESA, from the WISE approved WISE Choices Menu only (except social group activities), that improves customer readiness to work
Maximise training attendance and satisfaction through delivering interesting, engaging and relevant content that includes evidence-based programs, job related training and social group activities
Partner with Job Coach and Job Support Coach to ensure training options meet customer needs




Encourage adaptable customers to attend group sessions and transition to the intensive phase
Deliver high quality content that receives high levels of customer satisfaction
Ensure each flexible customer is contacted each six weeks as per contract requirements
Case Manage all Flex customers in the ESA
Compliance - 10%
Adhere to all compliance requirements
Meet all compliance standards
Always behave in line with WISE Values
Comply with WHS policies and procedures
Deliver industry leading customer centricity to customers
Support site growth by attending pop-ups etc. when required
2 to 3 years' experience in services industries such as nursing; banking and finance; insurance; travel; hospitality; and retail
Experience facilitating groups and/or running training sessions with groups
Excellent written and oral communication skills
Commitment to continuous learning and professional development
Knowledge and experience working with Microsoft 365
Hold a current Working with Children Check
Hold or are working toward relevant qualifications, for example, Training and Assessment, Business, Management, Community Services etc.
Driver's License
About WISE...
At WISE, our work focusses on reducing disadvantage and overcoming challenges so more people can earn, learn, and live well.
As Australia's largest not-for-profit employment services provider, we deliver government-funded programs including Inclusive Employment Australia and Workforce Australia, offering free, tailored support to eligible job seekers and employers.
Our commitment extends beyond finding work — we provide training and upskilling, social and community connections, coaching and counselling, and create supported employment opportunities for people living with disability through our three social enterprises.
For more than 30 years, WISE has helped individuals shape their own futures — creating lasting, positive change for themselves and their communities.
Visit our website hereto learn more about WISE.
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📌 Job Preparation Coach (Melbourne)
🏢 Wise Employment
📍 Melbourne