Victorian Racing Club VRC – Flemington VIC is seeking a Customer Engagement Lead to develop and deliver member engagement strategies that drive retention, loyalty and advocacy across race day and non-race day touchpoints. You will lead member experiences, onboarding programs and retention initiatives while collaborating with CRM and Events teams to optimise member value propositions.
The role focuses on leveraging member insights, mapping customer journeys and coordinating cross-functional teams
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📌 Member Experience & Loyalty Lead (Melbourne)
🏢 Victorian Racing Club VRC
📍 Melbourne
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