Working within Perth & Kinross Council is more than a job, it's about being part of something meaningful.
It's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.
We currently have the following opportunity:
Housing Assistant (Fixed Term until 29 June ****) -
PKC*****
We are looking for a motivated, adaptable and customer-focused individual to join our Housing Services team in a dynamic, mobile role supporting locality teams across Perth & Kinross.
This is an excellent opportunity for someone who enjoys variety and wants to develop a broad knowledge of housing management while making a real difference to local communities.
This is a flexible, mobile post supporting locality housing teams across the Council.
You will travel between offices to provide cover where required, helping to maintain consistent service delivery during periods of pressure or absence.
Alongside core Housing Assistant duties, you will also contribute to service governance by supporting audit and assurance work, helping to promote consistency, compliance and continuous improvement across the service.
You will carry out a wide range of duties, including:
Providing flexible cover across locality teams
Delivering housing information and advice across key services
Supporting Housing Officers with casework and customer enquiries
Assisting with rent account monitoring and arrears processes
Preparing tenancy documentation and supporting new tenant sign-ups
Carrying out home visits as part of housing management duties
Managing correspondence and maintaining accurate records
Administering services including garages, lock-ups and garden maintenance schemes
Undertaking customer satisfaction surveys and gathering feedback
Supporting governance activity, including audits and assurance checks
Identifying opportunities to improve service consistency and quality
Providing administrative support including appointments, meetings and filing systems
Please note, we are currently unable to offer sponsorship for this post.
Skills & Experience Required
Experience:
Experience working in a customer-focused or administrative role
Experience handling enquiries and providing advice or support to customers
Experience of managing records and maintaining accurate information
Experience of working independently and managing competing priorities
Experience within housing or a local authority setting is desirable but not essential
Knowledge:
Understanding of customer service principles and delivering high-quality services




Awareness of housing management services and tenancy processes (desirable)
Understanding of the importance of confidentiality and data protection
Awareness of governance, audit, or compliance processes (desirable)
Personal attributes:
Flexible and adaptable, with the ability to work effectively across different teams
Well organised, with strong prioritisation and time management skills
Proactive and self-motivated, with the confidence to use initiative
Strong communication skills, both verbal and written
A customer-focused approach, with a commitment to delivering a high standard of service
High level of attention to detail, particularly in record keeping and audit work
A professional and reliable approach, with a commitment to consistency and quality
Willingness and ability to travel across localities
CIH Level 3 Certificate/Diploma in Housing Practice or a HNC (Higher National Certificate) in:
Housing
Business Administration
Social Care
Other Level 3 professional qualifications in a related field will also be considered.
Must be computer literate with proven IT skills in Microsoft Office applications
Experience of using computer databases and management systems.
Working at Perth & Kinross Council
Our
values and behaviours influence our work and support us in the delivery of our
key priorities.
In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our
values and behaviours.
Find out more about
Perth & Kinross Council and you could soon be joining our team!
Here's what we can offer
you
:
annual leave package
6 days public holiday and an additional discretionary day
Eligibility to join our pension scheme
Family friendly and positive work/life balance policies such as
Flexible Working,
Maternity, Paternity & Adoption leave, time off for
volunteering and our
Flexi time
Access to a range of
We recognise there can be benefits to
flexible working and where individual jobs allow, we seek to support this.
You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you.




A healthy work life balance is important to us and we provide supportive management and, where possible, adaptable working arrangements to help you achieve that balance.
You will have access to training and support for continued professional development.
For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.
Our FAQs on hybrid working can be found at
Hybrid working FAQs.
We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.
Next Steps
External candidates are required to provide contact details for
2 referees, including email addresses.
One of these must be your current or most recent employer.
Internal applicants applying for secondment must obtain line manager approval through the secondment form available under My Forms – Secondment Request Form on
MyView.
Please note that secondment requests are considered on a case-by-case basis.
We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post.
Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements.
That includes welcoming applications from former armed forces personnel/reservists.
Many of the skills picked up during your military career could be transferred directly into a role with local government.
To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check.
If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required.
You will be required to provide this check.
A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.
All new employees have a four-month probationary period.
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