About Us
Infosys is a global leader in next-generation digital services and consulting.
Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities.
We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI.
We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem.
We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit to see how Infosys (NYSE: INFY) can help you navigate your next.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose.
As an AI‐first organization, we empower our people to work on next‐generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
Join Infosys and be part of a culture that's not just promised—it's certified.
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Role Description
The SAP S/4HANA SD & Customer Service Lead is responsible for designing, implementing, rolling out, and supporting integrated SAP Sales and Distribution (SD) and Customer Service (CS) solutions.
The role combines deep Order-to-Cash expertise with service management capabilities covering service notifications, service orders, repairs, warranty, returns, billing, and customer support processes.
The consultant works closely with sales, service, logistics, finance, and customer experience stakeholders to deliver scalable, integrated, and business-aligned SAP solutions across implementation, rollout, and support phases.
Location
Brisbane, QLD
Salary
Salary: AUD 129,*******,157 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis).
Roles and Responsibilities
Lead end-to‐end SAP S/4HANA SD and Customer Service implementations, rollouts, enhancements, and support engagements
Facilitate business workshops and gather requirements across Order-to-Cash, service management, repairs, returns, warranty, and after-sales service processes
Design and configure SAP SD and CS functionality including:
Customer Master and Business Partner processes
Pricing and Condition Technique
Delivery, Shipping, and Billing
Returns and Credit Management
Service Notifications and Service Orders
Repair Processing and In-House/External Repairs
Warranty Management and Service Contracts
Resource-related Billing and Service Billing




Define global template processes and support localization requirements for sales and service operations
Drive solution blueprinting, fit-gap analysis, process harmonization, and design validation activities
Ensure seamless integration with MM, EWM, TM, FICO, PP, EAM/PM, CRM/CX, and third-party service platforms
Support data migration, cleansing, validation, and cutover activities for customer, sales, equipment, installed base, contracts, and open service transactions
Lead test planning and execution including SIT, UAT, regression testing, defect triage, and business sign-off
Provide functional support during go-live, hyper care, stabilization, and continuous improvement phases
Coordinate with technical, integration, data, security, and business teams for RICEFW objects, Fiori enablement, interfaces, and reporting needs
Drive process improvement, automation, standardization, and adoption of SAP S/4HANA innovations across sales and service processes
Technical Expertise Requirements
Strong experience in SAP SD and SAP Customer Service processes in ECC and/or SAP S/4HANA environments
Proven experience in full-cycle implementations, rollouts, upgrades, or transformation programs
Deep expertise in:
Order Management and Order-to-Cash
Pricing, Billing, and Revenue-related Processes
Delivery, Shipping, Returns, and Credit Management
Service Notifications and Service Orders
Warranty, Repairs, Service Contracts, and Installed Base Processes
Customer Master, Business Partner, and Equipment Master Data
Resource-related Billing and Service Costing Integration
Strong understanding of after-sales service, field service, repairs, warranty handling, and customer support operations
Hands‐on configuration experience across SD and CS process areas
Strong integration knowledge with FICO, MM, EWM, TM, PP, EAM/PM, CRM/CX, and reporting solutions
Experience with SAP Fiori applications, S/4HANA innovations, and business process simplification
Experience with master data migration, open transaction migration, and cutover execution
Ability to lead business workshops, manage stakeholders, and translate business requirements into SAP solutions
Robust analytical, documentation, communication, and problem‐solving skills
Essential
Order-to-Cash and Service Management Process Flows
Integration Design Documents for SD, CS, FICO, MM, EWM, TM, EAM/PM, and CRM/CX scenarios
Configuration Workbooks and RICEFW Inventory
Data Migration Mapping, Validation, and Reconciliation Reports
Test Scripts, Test Results, Defect Logs, and UAT Sign-off Documentation
Training Materials, SOPs,



and End-User Documentation
Cutover Plans, Go-Live Readiness Assessments, and Hypercare Support Plans
Lead and mentor SAP SD and Customer Service functional consultants
Own solution governance for sales, service, repairs, returns, warranty, and billing processes
Drive design authority reviews and ensure alignment with global template standards
Manage risks, issues, dependencies, and decision logs for the SD/CS workstream
Support PMO and program leadership with workstream status, planning inputs, scope management, and delivery governance
Ensure adherence to SAP Activate methodology, project standards, documentation quality, and delivery timelines
Additional
Experience with SAP Field Service Management (FSM)
Exposure to SAP Service Cloud, SAP CRM, or SAP Customer Experience solutions
Experience with Advanced ATP (aATP), Transportation Management (TM), or Extended Warehouse Management (EWM)
Knowledge of Variant Configuration, configurable products, or complex serviceable products
Experience with service contract management, warranty claims, and installed base management
Exposure to Embedded Analytics, SAC, and operational reporting for sales and service KPIs
SAP S/4HANA Sales, Service, or Customer Experience certification
Experience in manufacturing, utilities, consumer products, automotive, industrial equipment, or service-intensive Industries
Familiarity with Agile, SAP Activate, and large-scale global transformation programs
In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well‐being (AU)
Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case‐by‐case basis)
Health Insurance Discount and Well‐being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing
Our
recruitment and selection process
is designed to create the best match for both you and Infosys.
Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values.
We are committed to making the experience transparent, respectful, and engaging at every step.
At Infosys, we recognize that everyone has individual requirements.
If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email ****** or call **************.
Additionally, you can include your preferred method of communication in email, and someone will be in touch.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
#J-*****-Ljbffr

📌 Sap S/4Hana Sd & Customer Service Lead (Brisbane)
🏢 Archived
📍 Brisbane