Job title: Technical Support / Customer Service
Job Summary:
We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support / Customer Service. The primary responsibility of this role is to provide excellent service and support to customers, ensuring their needs are met in a timely and efficient manner.
Skills:
Excellent communication skills, both verbal and written
Strong problem-solving abilities
Ability to work well under pressure in a quick-paced environment
Knowledge of customer service principles and practices
Responsibilities:
Answering incoming calls and responding to customer inquiries in a professional manner
Providing information about products or services offered by the company
Resolving customer complaints or issues effectively and efficiently
Processing orders, returns, and exchanges accurately
Maintaining accurate records of interactions with customers
Qualifications:
High school diploma or equivalent required
1+ years of experience in a customer service role preferred
Proficiency in Microsoft Office applications
Ability to work flexible hours, including weekends if necessary
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📌 Technical Support / Customer Service (Melbourne)
🏢 Recognized
📍 Melbourne