Head of Operations - Professional Services
Our client is a growing, privately owned, accounting firm with a team of 50+, based in Sydney CBD. Known for their forward‐thinking approach, bringing together the traditional values, sound advice and trusted relationships of an established practice but with a contemporary progressive approach. They are ahead of the game with technology and pride themselves on the long‐lasting, genuine partnerships they have fostered with their clients. As well as offering a work culture driven by collaboration, innovation, accountability and excellence, where 'working‐smarter' became engrained in the firms' culture.
The Role
As the business continues to grow, they are now looking for an experienced operations and delivery leader to bring greater visibility, consistency and accountability to firm‐wide delivery.
Reporting directly to the CEO, you will take ownership of the systems, workflow and performance rhythm that enables teams to deliver work efficiently, consistently and profitably.
This is not a technical accounting or tax role. It is a senior operations, project management and performance leadership position suited to someone who enjoys building better ways of working and getting the best out of people and systems.
Responsibilities
Owning firm‐wide workflow and maintaining visibility of work across multiple teams
Monitoring delivery performance, capacity and productivity and identifying bottlenecks before they become issues
Owning KPI dashboards and providing meaningful performance reporting to the CEO and leadership team
Driving consistency in processes, workflows and ways of working across the firm
Leading continuous improvement initiatives to improve efficiency, turnaround times and profitability
Ensuring appropriate discipline around pricing, scoping and engagement of work
Running regular production and KPI meetings




Coordinating training and ensuring teams understand and consistently follow agreed processes
Managing and supporting an offshore delivery team
Driving effective utilisation of workflow and compliance software
Working with technology leadership to identify opportunities for automation and process improvement
Coaching and influencing senior stakeholders to improve delivery performance and accountability
About You
You will be an experienced operations, service delivery, project or business improvement leader who knows how to create structure and accountability across a busy, multi‐team environment.
You don't need to be an accountant or tax specialist. More important is your ability to understand how work moves through a professional services business and improve the systems, behaviours and disciplines that sit behind successful delivery.
You will ideally bring:
Experience leading operations, service delivery or project management within professional services or another complex service‐based organisation
A strong track record of improving workflow, throughput, productivity and consistency
Experience developing and managing KPIs, dashboards and executive‐level reporting
Robust project management and process improvement capability
An analytical and data‐driven approach to decision making
The confidence to influence and hold senior stakeholders accountable without necessarily having direct authority over their teams
Strong coaching and communication skills
A practical, hands‐on leadership style
An interest in technology, automation and finding smarter ways to work
Benefits
This newly created leadership position with genuine scope to influence how an established and growing professional services firm operates.
Flexible working arrangements
Modern and central CBD office
Above market remuneration + annual bonus
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📌 Head Of Operations - Professional Services (New South Wales)
🏢 @
📍 New South Wales