Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and experienced Front Office Manager to lead our Front Office team and play a key role in delivering exceptional guest experiences!
Introducing Pullman Sydney Penrith
Penrith's first five-star international hotel
, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
Western Sydney's largest Conference and Convention Centre
, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology
Marcel Bar & Bistro
– a 120-seat dining destination delivering an elevated and contemporary culinary experience
Tori Lobby Bar & Café
– a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings
The Benefits of the Role
Inclusive, adaptable and engaging working environment built on robust values and authenticity
Training and Development with global career opportunities
Staff discounts on accommodation and food & beverage across Accor's 5,000+ hotels worldwide
40% discount at all Panthers-owned food outlets and free post-mix while on shift
20% discount on Panthers merchandise
Reward and recognition programs that celebrate outstanding contributions
A range of leave options for PT/FT employees and additional employee benefits
Staff social events and opportunities to connect with your teammates
Complimentary onsite parking
About the Role
As our Front Office Manager, you will be responsible for leading the Front Office team and overseeing the day-to-day operations of the department.




Working closely with our leadership team and other departments, you will drive operational excellence, foster a positive team culture and ensure every guest receives a warm, seamless and memorable experience throughout their stay.
This is an exciting opportunity for a hands-on leader who thrives in a fast-paced hotel environment, enjoys developing people and is passionate about delivering outstanding service.
Key Responsibilities
Lead, coach and develop the Front Office team, fostering a positive, engaged and high-performing team culture
Oversee the day-to-day Front Office operations, ensuring smooth, efficient service delivery and adherence to hotel policies, procedures and brand standards
Manage rostering and labour costs, aligning staffing levels with occupancy, business demands, and operational requirements
Manage departmental financial performance, supporting budget management, monitoring expenses and productivity, and driving opportunities to maximise revenue and cost efficiency
Drive exceptional guest experiences, overseeing arrivals, departures, room allocations, ALL & Accor Plus loyalty members, VIP guests and special requests, while proactively managing guest feedback, complaints and service recovery
Work collaboratively across departments, partnering with Housekeeping, Reservations,



Maintenance, Food & Beverage and other teams to ensure seamless hotel operations
Champion continuous improvement and operational excellence, monitoring departmental KPIs, compliance and processes while maintaining a robust focus on health, safety and guest satisfaction.
Remain calm and decisive during emergencies, ensuring the safety and wellbeing of both team members and guests
Provide strong leadership across the hotel, contributing to hotel-wide initiatives, projects and operational planning while collaborating with other departments to support the overall success of the hotel
About You
Proven
3+ years'
experience in a Front Office leadership role, such as Front Office Manager or Assistant Front Office Manager, within a fast-paced hotel environment, with the ability to lead, coach and motivate a high-performing team
Previous experience using
Opera PMS
Exceptional customer service skills and a genuine passion for creating memorable experiences
Excellent communication and interpersonal skills, with the ability to build strong relationship with guests, colleagues and stakeholders
Strong organisational skills with exceptional attention to detail and the ability to manage competing priorities
A proactive hands on approach and a positive attitude, strong work ethic and ability to work collaboratively as part of a team
Hold a current
Responsible Service of Alcohol (RSA) Certificate
Possess current
First Aid
and
CPR
certifications
Flexibility to work a rotating roster, including weekends, public holidays and evening shifts as required
#J-*****-Ljbffr

📌 Front Office Manager (New South Wales)
🏢 Panthers Glenbrook
📍 New South Wales