About Us
A leading supplier to the Australian Interiors Industry since ****, GlobeWest design, import, and wholesale stunning, on-trend contemporary furniture and homewares catering to residential and commercial spaces.
With a commitment to building a sustainable, long-term business, we strive to achieve and maintain a leading position in the market.
Customer Service & After Sales Coordinator
We're seeking a Customer Service & After Sales Coordinator to join our Customer Support team.
This role is weighted 80% customer service and 20% after‐sales, supporting customers throughout the full order lifecycle while also managing post‐delivery enquiries and claims.
Reporting to the Customer Service Manager, you'll play a key role in ensuring orders are processed accurately, issues are resolved efficiently, and customers feel informed and supported from start to finish.
Key Responsibilities
Process customer orders accurately, including stock codes, colours, freight and delivery details
Manage orders from entry through to invoicing and dispatch
Assist with stock checks, quotations, reselections and revisions
Communicate order status, lead times and delivery ETAs to customers
Follow up deposits, balances and account requirements
Liaise with warehouse, logistics, sales and internal teams to ensure smooth fulfilment
Deliver professional, responsive service via phone, email and live chat
Manage level‐one customer claims and product issues
Assess and coordinate appropriate resolutions (replacement, repair or credit)
Work closely with warehouse, QC, technicians and freight providers
Maintain accurate case notes, documentation and follow‐ups
About You
You're detail‐oriented, customer‐focused and thrive in a fast‐paced, team environment.
You enjoy problem‐solving, take pride in your communication, and understand the importance of delivering a premium customer experience.
You'll also bring:
Previous experience in customer service, internal sales or after‐sales support
Strong organisational skills and attention to detail
Highly developed written and verbal communication skills
A calm, solutions‐focused approach when handling customer issues
Confidence working across systems and managing high volumes of orders or enquiries, Zendesk or Netsuite experience desirable but not essential
What GlobeWest Can Offer You
Work for an amazing business with inspiring cross-functional teams and stakeholders
Flexible working arrangement,



understanding of work life balance
Open and Friendly culture with regular social activities
Wellness Initiatives – flu shots, fresh fruit delivered on‐site, Employee Assistance Program and more
Regular business updates
Competitive remuneration offered commensurate with experience
Appealing employee discount offered on beautiful product
If you're passionate about customer service and enjoy being part of a business where quality, detail and relationships matter, we'd love to hear from you.
Apply now and help us deliver exceptional outcomes for our customers.
IT Manager
We are seeking a hands‐on IT Manager, a developer turned leader who still loves building, improving and innovating.
This is more than an IT management role.
You will lead our technology strategy while remaining close to the technical heartbeat of the business.
You'll guide a capable team of two Developers and one IT Support specialist, while personally contributing to development, system improvements and AI‐driven innovation.
You'll play a critical role in shaping how technology enables growth, efficiency and smarter decision‐making across the organisation.
You will:
Oversee the organisation's infrastructure, systems, and applications, ensuring smooth operation and scalability
Shape and execute the technology roadmap, driving digital transformation and AI adoption
Lead IT and AI projects from planning to delivery, defining scope, timelines, budgets and risk strategies
Ensure cybersecurity, compliance, and data protection standards are met
Manage vendors and technology partners to support business goals
Coach and mentor the IT team, building capability and a high‐performance culture
Identify and implement AI tools that improve workflows, reporting and customer experience
Stay ahead of emerging technologies and translate them into practical business solutions
Who you are:
A developer by background who has stepped into leadership
Able to translate complex IT concepts and jargon into plain English so individuals, teams and non‐technical stakeholders understand,



feel confident and can act with clarity
Commercially aware and growth‐minded
Curious and proactive about AI and automation opportunities
A people‐first leader who builds trust, capability and culture
Qualifications and Experience:
IT or Business degree, or equivalent business experience with a minimum of 5 years in software development
Previous NetSuite development experience is highly advantageous
Project Management experience leading IT projects from planning through delivery
Proven experience leading a small team, with at least 2 years in an IT management
Calm, pragmatic, and solutions‐oriented
Why GlobeWest:
Growth‐focused organisation investing in technology
Real opportunity to shape AI strategy from the ground up
A collaborative and forward‐thinking environment
A role where your ideas won't just be heard, they will be implemented
Work for an amazing business with inspiring cross‐functional teams and stakeholders
Flexible working arrangement, understanding of work life balance
Open and Friendly culture with regular social activities
Wellness Initiatives – flu shots, fresh fruit delivered on‐site, Employee Assistance Program and more
Regular business updates
Competitive remuneration offered commensurate with experience
Appealing employee discount offered on beautiful product
If you are ready to combine hands‐on technical depth with leadership and AI innovation, we would love to hear from you.
Warehouse Position
Reporting to the Team Leader, duties will include but are not limited to:
Pick and Packing
Container loading and unloading
General warehouse duties and housekeeping
The successful applicant must have the following:
Availability to work early or afternoon shift (6.30am to 2.35pm/ 8.30am to 4.55pm)
Current Drivers licence and own transport
Current Forklift licence with reach truck experience
Recent, solid experience as a storeperson
Physically fit and able to do physical work
Reliable with a strong work ethic
Understanding of safety and attention to detail
Ability to work in a busy, changing setting
Available to work overtime when required
This role will suit someone wishing to join a busy warehouse team who is physically fit and able to do physical work.
Normal working hours are Monday to Friday with overtime according to workload.
Direct candidates only.
Must have the right to work in Australia.
#J-*****-Ljbffr

📌 Customer Service & After Sales Coordinator (New South Wales)
🏢 GLOBEWEST
📍 New South Wales