Firmable is seeking a Customer Success Manager in Melbourne to manage high-value accounts end to end, ensuring customer health, retention, and growth. The role requires at least 4 years of experience in B2B SaaS, solid communication skills, and proficiency in CRM tools like HubSpot or Salesforce. You'll lead onboarding, conduct business reviews, and collaborate across teams. This position offers significant career growth opportunities and emphasizes AI as a core component of operations.
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