About Troocoo
Troocoo is a contemporary Executive Search, Recruitment, Contracting and Advisory solutions business with offices in the heart of the Brisbane and Sydney CBD. Our team brings decades of Executive Search and Recruitment industry experience, and we're passionate about delivering an exceptional client and candidate experience. We've assembled a group of authentic market leaders with a genuine desire to help people and the Australian business community. Troocoo's purpose is to create a secure, trusted and authentic environment where our people can thrive. Our culture is the heartbeat of our business, and it's how we bring our values to life every day.
Our Core Values:
People First
Authentic
Dig In
One Step
We're now looking for a Group Operations Manager to join our Brisbane team on a 12 month fixed-term contract, covering a period of maternity leave.
About the role
The Group Operations Manager is responsible for leading the operational, governance and business support functions across the Troocoo Group. This role drives operational excellence, organisational compliance, workforce governance and the strategic initiatives that support our continued growth, performance and scalability.
As a key member of the leadership team, you'll partner closely with the CEO and Executive Leadership Team to strengthen operational capability, mitigate organisational risk, enhance the employee and contractor experience, and drive commercially effective business operations. You'll also play a key role in business transformation, leveraging technology, systems, AI and continuous improvement to lift organisational effectiveness.
Key responsibilities include:
Leading operational strategy, scalable processes and continuous improvement across the business




Overseeing enterprise-wide governance, compliance and risk management frameworks
Leading WHS governance, incident oversight and psychosocial safety initiatives
Driving business transformation, technology and automation projects
Providing strategic leadership across contractor operations and workforce governance
Leading and developing the Operations and Contractor Experience teams
Overseeing People Operations across the employee lifecycle
Managing strategic third-party and vendor relationships
Leading the end-to-end bids and tenders function across the Group
Overseeing operational budgeting, facilities and resource planning
Leading business continuity and disaster recovery planning
About you
You're an experienced operations leader who thrives on building scalable, compliant and high-performing business functions. You bring strong commercial acumen alongside a genuine people first approach, and you're comfortable operating at both strategic and hands-on levels. You'll ideally bring:
Proven experience in a senior operations, governance or business support leadership role, ideally within recruitment, professional services or a similar people-based industry
Strong knowledge of workforce compliance, including Fair Work, labour hire and contractor governance requirements
Experience leading WHS, risk and organisational governance frameworks
A track record of leading business transformation, systems or process improvement initiatives
Strong stakeholder management skills, with the ability to influence at Executive and Founder level
Demonstrated people leadership experience, with the ability to build and develop high-performing teams
Availability to commit to the full 12 month contract term
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📌 Group Operations Manager (Queensland)
🏢 Troocoo
📍 Queensland