Key Account Manager - South Bank, QLD
Job no: ******
Brand: FCM
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service, Leadership
ABOUT THE OPPORTUNITY
Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM is the business travel partner of choice for large national, multinational, and global corporations.
We are an award‐winning global corporate travel management company, ranking as one of the top five by size around the world.
WHAT YOU WILL DO
Drive customer profitability, growth, and retention across strategic global accounts
Identify opportunities for value‐added sales, growth, and increased service adoption
Conduct profit and loss reviews and ensure commercial agreements are met
Build and maintain robust relationships with key stakeholders, including C‐suite executives
Engage internal teams (operations, finance, technology) to deliver value and service excellence
Lead strategic conversations to influence customer programs and business decisions
Deliver innovation by recommending and implementing new products and services
Develop and execute customer business plans aligned to client goals
Analyse customer data and trends to identify insights and opportunities for improvement
Utilise CRM systems (e.g., Salesforce) to manage communications and track activities
Manage and deliver key customer projects with clear stakeholder communication
Collaborate with regional and global teams to optimise contract performance and delivery
Influence change through robust storytelling, ROI articulation, and data insights
WHAT YOU WILL NEED
Minimum 5 years' experience in Account Management
Proven success managing large,



strategic, or multinational customers
Commercial acumen and experience managing customer profitability
Ability to build executive‐level relationships
Experience working with cross‐functional and global teams
Strong analytical and data interpretation skills
Experience using CRM tools (e.g. Salesforce)
Excellent communication, negotiation, and influencing skills
Strong project management capability
Travel industry experience preferred
WHAT YOU WILL ENJOY
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd
Our People: CTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno‐religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Development:Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages




Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health:Support and Employee Assistance Program for staff and family
Social:Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok ****, Sydney ****)
Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability:The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the setting
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Please Note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.
Remote working options are not available for this position.
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📌 Key Account Manager - South Bank, Qld (Brisbane)
🏢 StudentUniverse
📍 Brisbane