Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Guest Services Manager / Duty Manager to join the Hotel!
Introducing Pullman Sydney Penrith
Penrith's first five-star international hotel
, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
Western Sydney's largest Conference and Convention Centre
, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in‐class audio visual technology
Marcel Bar & Bistro
– a 120-seat dining destination delivering an elevated and contemporary culinary experience
Tori Lobby Bar & Café
– a stylish, bespoke all‐day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings
About the Role
You will be a part of a professional, guest-focused team where service is not just a task, but a passion.
Every interaction is an opportunity to exceed expectations and create lasting impressions.
The Benefits of the Role
Inclusive, flexible and engaging working environment built on strong values and authenticity
Training and Development with global career opportunities
Staff discounts on accommodation and food & beverage across Accor's 5,000+ hotels worldwide
40% discount at all Panthers-owned food outlets and free post-mix while on shift
20% discount on Panthers merchandise
Reward and recognition programs that celebrate outstanding contributions
A range of leave options for PT/FT employees and additional employee benefits




Staff social events and opportunities to connect with your teammates
Complimentary onsite parking
The Role of Guest Services Manager / Duty Manager
Reporting to the Front Office Manager, you will:
Oversee hotel operations on a shift basis, ensuring a seamless guest experience
Lead and inspire the Front Office team to deliver exceptional service
Drive memorable guest experiences, overseeing arrivals, departures, room allocations, ALL & Accor Plus loyalty members, VIP guests and special requests, while proactively managing guest feedback, complaints and service recovery
Champion guest loyalty and recognition initiatives through a collaborative, whole‐of‐hotel approach
Foster a professional, cutting-edge, and guest‐centric culture where service excellence is at the heart of everything we do
Assist with the training, coaching, and development of Front Office team members
Manage emergencies calmly and decisively, prioritising the safety and wellbeing of guests and team members
About You
Proven
2+ years'
experience in a
AssistantManager, Duty Manager or Front Office Supervisor
role within a fast‐paced hotel environment
Proficiency in
Opera PMS
is essential
A passion for delivering exceptional guest service with a positive and professional attitude
Excellent communication, problem‐solving, and leadership skills
Hold a current
Responsible Service of Alcohol (RSA) Certificate
Possess current
First Aid and CPR certifications
Flexibility to work a rotating roster, including weekends, public holidays and evening shifts as required
#J-*****-Ljbffr

📌 Guest Services Manager / Duty Manager (New South Wales)
🏢 Panthers Glenbrook
📍 New South Wales