Customer Service and Facilities Coordinator
Monday - Friday Rotating shift pattern of 07:*****:30 and 10:*****:00.
However, flexibility may be required to meet business needs
£***** per hour
Free use of on site gym
25% off hot food in on site restaurant
Free hot and cold beverages on site
50% off travel pass to work
Great access from Cambridge South railway station
Park and Ride facilities to site
Free use of scooters and e-bikes within the Cambridge area to travel to and from work
Check your local transport links here
the destination you should input is
CB2 0AA
Customer Service and Facilities Coordinator - Cambridge Biomedical Campus, CB2 0AA - Permanent Full Time
Make a fresh start in a company that cares.
This is a
fantastic opportunity
to join
Sodexo,
a
global leader in Facilities Services
with over
430,000 colleagues worldwide,
working at the state of the art
Global Headquarters
of the
leading BioPharmaceutical company in the UK
at the
Cambridge Biomedical Campus.
This is a
physically active role
where you'll be on your feet as a visible presence and the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience.
You will be responsible for the presentation and effective operation of office spaces, brew hubs, stationery hubs, meeting rooms, event spaces, collaboration areas, assisting with Food Service, and hosting building tours – ranging from schools to company executives.
If you're looking for a role with variety, this could be the job for you!!!
What you'll do:
Be a friendly and skilled first point of contact for employees, clients and visitors
Respond promptly to service requests and incoming communications
Be the first point of contact for the reporting of maintenance issues and trouble shoot or liaise with 3rd party contractors to resolve
Support and deliver engaging site tours,



including hosting visits for pupils from local schools, helping to showcase the workplace and build community connections
Ensuring Tea/Coffee Machines in Vending hubs are stocked and operating issues reported
AV troubleshooting in meeting rooms, events set up
Maintain clean, organised and inviting spaces across meeting rooms, communal areas and reception spaces
Working in Food Service Areas, serving customers at Till points or serving delicious hot and cold foods
Proactively monitor and report Health & Safety matters
Collaborate with internal teams to deliver a seamless workplace experience
Be willing to be Cross trained to support a variety of areas of the operation
What you'll bring:
Previous experience in a similar role or a hospitality, retail or hotel background
Excellent interpersonal and communication skills
A positive, energetic and proactive attitude witha passion for customer service
Proficient in office software (e.g., Microsoft Office, excel, PowerPoint, outlook)
Strong organisational abilities and attention to detail
Comfortable with engaging with members of the public including school children
What we offer:
On-the-job training with experienced professionals
Fully funded apprenticeship qualifications
Career development opportunities within Sodexo
A friendly and supportive work environment
Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
Career Growth – Apprenticeships, learning tools, and development opportunities.
Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.
Join us and be part of a company that values its employees and offers real career growth opportunities.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
#J-*****-Ljbffr

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