Join Aussie Broadband as an Assurance Technical Support Officer and be part of a team that's passionate about delivering exceptional customer experiences.
We have two 12-month maximum term opportunities available in Dandenong or Traralgon, offering the chance to develop your technical capabilities, expand your industry knowledge, and contribute to meaningful work.
Whether you're bringing experience from a similar role or looking to take the next step in your career, you'll be supported to learn, grow, and succeed with us.
At Aussie Broadband we believe difference is something to celebrate.
Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve.
As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up.
What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down!
Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be valuable to people Have fun
We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment,



sponsorship programs and our paid staff community service leave offering.
But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you!
With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let's talk about you
Certifications such as CCNA, NSE4, or CompTIA A+ (or equivalent) isn't necessary but it's preferred
Strong organisation and time-management skills
Clear and confident communication skills
Ability to troubleshoot using the OSI model
A proactive approach to problem-solving and leadership
Confidence working independently and collaboratively
A willingness to learn quickly and adapt to new technologies
How will you support our "Why?"




Deliver frontline diagnostics, classification, and issue resolution
Meet customer service standards and call-handling targets
Respond to technical support requests via phone and digital channels
Identify customer needs through effective questioning and product analysis
Troubleshoot and resolve technical and non-technical service issues in line with SLAs
Investigate faults using internal and external resources
Work collaboratively with teams across the business
Support field staff with fault resolution and installation queries
Aussie Broadband is an Australian operated telecommunications company that was formed in **** and is based in Morwell Victoria, Australia.
The company's main focus is nbnTM (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.
As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.
The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.
With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.
#J-*****-Ljbffr

📌 Assurance Technical Support Officer (Traralgon)
🏢 Aussie Broadband
📍 Traralgon