Enterprise Observability & Monitoring Lead
St Vincent's Care Services – Melbourne VIC
Digital & Technology | Sydney, Melbourne or Brisbane
Hybrid: Minimum 3 days per week on-site
Drive visibility. Improve resilience. Support patient care.
This is a unique opportunity to build a true enterprise observability capability - improving how we detect, respond to, and understand service impacts across technology that directly supports patient and resident care.
You will play a key role in ensuring our digital environment is stable, visible, and responsive, enabling teams to act faster during incidents and clearly understand which services are impacted when disruptions occur.
The opportunity
This role sits within our Service Management Platform function, working closely with Major Incident Management and technical teams to improve how monitoring supports real operational outcomes.
Build and uplift enterprise monitoring capability across infrastructure, networks, cloud, and applications
Improve incident response, enabling faster detection and resolution of issues
Provide clear visibility of service impacts, system health, and outages
Lead the shift from basic monitoring to service-level and application observability
Deliver insights that help teams make better decisions during incidents
What you'll be doing
Define and deliver the enterprise observability and monitoring roadmap
Own and optimise monitoring platforms (including PRTG and associated toolsets)
Ensure monitoring signals feed into ITSM for incident management and response
Improve alert quality, signal-to-noise ratio, and operational usefulness




Develop dashboards and reporting that provide meaningful service insights
Enable teams to better understand and respond to system degradation and outages
Establish consistent monitoring standards across technology domains
Provide training and uplift capability across engineering and operational teams
About you
You are an experienced technical leader who understands that monitoring is not just tooling - it's about operational visibility, service reliability, and outcomes.
Experience in monitoring, observability, infrastructure operations, or service reliability
Experience working across enterprise-scale environments and multiple monitoring platforms
Hands-on experience with tools such as PRTG, Azure Monitor, ThousandEyes, or similar
Strong understanding of incident management and ITSM practices
Experience designing alerts, dashboards, and monitoring frameworks
Strong problem-solving and root cause analysis capability
Ability to work across teams and drive capability uplift and adoption
Nice to have:
Exposure to application monitoring, synthetic monitoring, or observability concepts (metrics, logs, traces)
Experience in healthcare or other highly regulated environments
Why join us
Make a direct impact on patient and resident care outcomes
Build and shape a new enterprise-wide capability
Work in a collaborative, purpose-driven Digital & Technology team
Flexible hybrid working model (minimum 3 days in office)
Opportunity to influence how monitoring and service visibility evolves across a national organisation
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📌 Enterprise Observability & Monitoring Lead (Melbourne)
🏢 St Vincent's Care Services
📍 Melbourne