Align delivery workforce capacity and capability to demand
Workforce capacity is what keeps delivery moving. This role plans and balances icare's delivery workforce so capability and capacity meet demand across the Technology function - and delivery stays on track.
About the role
Reporting to the Head of Technology Workforce Operations, you'll run the day-to-day of icare's delivery workforce across delivery, change and technical BA teams.
You'll read demand before it lands, build the resourcing models that keep the workforce adaptable and cost-smart - contingent, managed services, partners - and own the governance and data that make every resourcing call defensible.
It's a role for someone who thinks in models and metrics but never loses sight of the delivery they're there to serve.
What you'll do
Match workforce supply to demand so priorities, delivery needs and capacity stay aligned
Own forecasting, allocation and capacity planning across the portfolio - optimising utilisation and enabling smart redeployment
Build and improve scalable resourcing models across contingent labour, managed services and partners
Spot workforce risks, constraints and capability gaps early, and act before they hit delivery
Set the frameworks, metrics and governance that make workforce decisions transparent and data-driven
Partner across Technology and business as the trusted advisor on resourcing and delivery capability
What you'll bring
7+ years in workforce planning, resource management, delivery operations or technology delivery environments
Demonstrated experience managing large,



blended workforces across permanent, contingent, vendor and partner resources
A proven track record in capacity planning, workforce forecasting and utilisation management at scale
Experience within technology delivery environments (Agile, product-based or project-based models)
A background in vendor and partner management, including managed services and staff augmentation
Advanced proficiency in workforce planning tools, resource management platforms and data analytics tools (Excel, Power BI or equivalent)
Nice to have:
experience supporting portfolio or program delivery functions, and exposure to the financial side of workforce management (budgeting, cost optimisation, rate management).
What's in it for you
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health checks
An extra day's leave through icare day
Learning and development aligned to icare's Core Capabilities
Recognition through Our People Awards - on-the-spot, quarterly and annual
Access to our Employee Assistance Program
About icare
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities - from supporting someone severely injured at work or on our roads through their long-term care and recovery, to helping them return to work.
We know our strength comes from the diversity of our people, and we encourage people with different experiences and backgrounds to apply.
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📌 Delivery Workforce Manager (New South Wales)
🏢 icare NSW
📍 New South Wales