Smile Art Lab is a boutique dental laboratory specialising in aesthetic and digital dentistry. We are a small, friendly team working closely with dentists across Australia.
We are looking for an organised and confident Reception & Client Services Assistant who also enjoys social media and content creation.
This is primarily a reception and client-services position. Around two to three hours each day will normally be allocated to content, photography and video. Reception and client support will remain the priority when required.
This is not a pure marketing role. It would suit someone with reception, administration or customer-service experience who would also enjoy creating content as a regular part of their day.
About the Role
Smile Art Lab is a boutique dental laboratory specialising in aesthetic and digital dentistry. We are a small, friendly team working closely with dentists across Australia.
We are looking for an organised and confident Reception & Client Services Assistant who also enjoys social media and content creation.
This is primarily a reception and client-services position. Around two to three hours each day will normally be allocated to content, photography and video. Reception and client support will remain the priority when required.
This is not a pure marketing role. It would suit someone with reception, administration or customer-service experience who would also enjoy creating content as a regular part of their day.
Key Responsibilities
Reception and Client Services




Answer telephone calls and emails from dentists
Enter and coordinate cases using our laboratory management software
Organise deliveries and courier bookings
Pack and dispatch completed cases
Provide general reception and administrative support
Social Media and Content
Take photos and videos of our work, team and laboratory
Create and publish Instagram content
Film and edit short-form videos and Reels
Write captions and help maintain our content calendar
Organise case photos, videos and other marketing assets
About You
You will ideally have:
Experience in reception, administration or customer service
Clear and professional telephone and email communication
Strong organisation and attention to detail
An interest in social media and content creation
Confidence taking photos and filming videos
A reliable and helpful attitude
Experience filming and editing video content is a strong advantage. Experience with Instagram, Canva, CapCut, Adobe tools or similar programs would also be helpful.
Dental or healthcare experience is welcome but not required. Training in our systems and laboratory processes will be provided.
What We Offer
A varied full time role with regular time allocated to content
Training and support from our senior coordinator
A friendly and down-to-earth team
Input into our social media and content ideas
A convenient Crows Nest location close to public transport
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📌 Reception & Client Services Assistant (Social Media & Content) (New South Wales)
🏢 Smile Art Lab
📍 New South Wales