Senior Manager- Client and Operations – Superannuation Melbourne or Sydney | 12-Month Contract | $850–$950 per day incl. Super
An exciting chance has become available for an experienced
Senior Manager / Operations Leader
to join a leading superannuation administration environment on an initial
12-month contract
, with potential for the role to become permanent.
This is a senior leadership position responsible for overseeing client-focused operations, managing key
Trustee and client relationships
, and leading a high-performing team to ensure contracted service agreements, operational targets and service standards are consistently achieved.
About the Role
Reporting into senior leadership, you will take ownership of a professional operations function, working closely with key clients and Trustees to deliver exceptional service in a highly regulated and continually evolving environment.
You will lead 3–5 direct reports, with broader leadership responsibility across ****** indirect operations employees, including offshore support.
Key Responsibilities
Lead and manage a client-focused operations function, ensuring delivery against contractual
SLAs and service agreements
.
Build and maintain strong, strategic relationships with
Trustees, clients and key stakeholders
.
Lead, coach and develop managers and team members, driving performance, engagement and succession planning.
Act as a senior point of escalation for operational, client and service-related issues.
Partner with internal stakeholders across Risk & Compliance, Technology, Finance, Change and Operations.
Identify and implement




continuous improvement initiatives
to improve service delivery and operational efficiency.
Lead teams through organisational and operational change, effectively managing stakeholder expectations.
Monitor operational risks and ensure appropriate controls are implemented to protect both the client and business.
Support workforce planning, resource allocation and the effective utilisation of onshore and offshore teams.
Provide senior leadership with insight and recommendations on emerging operational and client issues.
About You
We are looking for an experienced people leader with a strong background in
superannuation or financial services
You will ideally bring:
Proven experience operating at a
Senior Manager / Operations Leader level
.
Strong experience managing
Trustee, client or institutional stakeholder relationships
.
A track record of leading and developing small-to-medium sized teams.
Solid knowledge of superannuation and/or fund administration environments.
Demonstrated ability to manage contractual relationships and deliver against SLAs.
Strong commercial and operational acumen, with the ability to identify and implement improvements.
Experience managing offshore teams or working across onshore/offshore operating models.
Strong understanding of
operational risk and regulatory requirements
.
Excellent communication, influencing and presentation skills.
The ability to operate confidently with senior internal and external stakeholders.
Tertiary qualifications in Business, Management or a related discipline would be advantageous.
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📌 Senior Manager- Client And Operations (Melbourne)
🏢 Fuse Recruitment
📍 Melbourne