We are Australasia's largest privately owned aggregator group, backing more than 6,000 brokers and advisers across Australia and Current Zealand. Partnering with over 110 banks and lenders, we support independent businesses alongside our own Loan Market brand. In FY26, our brokers helped over 400,000 people settle over $167 billion in loans and reached a collective loan book of $428 billion, proof of what happens when scale meets real drive.
We live our values in everything we do. Compassion for our customers, doing what we say, being curious and thinking openly, going further together. We're ambitious, but we keep our feet on the ground, always hungry, always humble, and focused on being the absolute best at what we do. We were proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in ****!
About the role
This role plays a critical part in supporting the business objectives of delivering high quality service to our customers (Broker & Referral Partners). This is achieved through the accurate processing of payment data from a number of lenders to ensure that our customers receive their income accurately and on time.
What you'll do:
1. Data entry to operating platforms & payment system:
Daily upload & manipulation of commission payment files from Lenders
Daily matching of Lender data to Broker data via the Broker customer relationship management system & operating platforms
Weekly import to commission payment system of data
Reconciliation of export from commission payment system
Daily entry & monitoring of Lender deposits
Reconciliation of Lender deposits to commission files
Correct allocation to account receivable journals
3. Support of Broker & Referrer requirements:




Manage and respond to daily emails received through shared team mailboxes in relation to Broker and Referral inquiry whilst adhering to Loan Market service deliverables & company standards
Liaising with Lender partners in relation to their policies and customer payment inquiry
Processing of adjustments upon Broker & Referrer inquiry
4. Knowledge of Panel Lender Schedule:
Moderate level of understanding of Lender payment policy
What we're looking for:
2 yrs Customer Service experience
Working with customer relationship management systems
Accounts receivable exposure is preferred but not mandatory
Basic understanding of lending practices is desirable
Able to work in a shared open environment
Positive outlook
Organised, analytical and principled
Resilient to change
Able to multitask
Ability to "think outside the square"
Cultural fit with our core values of, We do what we say, Compassion for our Customers, Go further together, Hungry but Humble & Be curious think openly.
Enjoy following processes and a structured environment
Ability to challenge existing ways we do things and looks for opportunities to improve
Enjoys engaging and collaborating with others and is conscientious
Microsoft Office suite of programs, particularly excel
Exposure to Google Chrome for email and document management an advantage
Accurate data entry while maintaining a sense of urgency
Being accountable for your own results and the timely performance of tasks within the scope of the position
Initiative to work autonomously and to request additional tasks




Requirement to be able investigate in the instance of historical payment within payment system upon inquiry from our Brokers & Referrers
Ability to effectively communicate to customers (broker or referrer) via email and phone, identify their needs and respond in a professional manner that exceeds expectations
Working in an open office environment, there is requirement for a high level of interaction with the Agreements Team, Portfolio Maintenance Team & Business Analyst in relation to changes and operation within the payment systems
In addition communication with customers and other teams in the business by phone & email is a critical part of the role
Managing tasks and work to team priorities
Understand how individual tasks impact team goals and outputs
What we offer:
Flexibility & Balance: Hybrid work (min. 2 office days per week, including a team anchor day), 6 additional 'Me' leave days, adaptable public holiday swaps, and options to purchase additional annual leave.
Family & Wellbeing: 16 weeks paid parental leave (plus superannuation support), paid fertility treatment leave, 12 days personal leave, and access to the Sonder wellbeing app.
Growth & Development: Dedicated paid study leave and L&D; programs for each stage of your career
Community: Participation in the Loan Market Group Foundation (with donation matching) and a paid volunteer day.
Using AI in your application: At LMG we embrace innovation, and we are comfortable with candidates using AI tools to assist in preparing their application. We encourage you to use these tools to polish your resume but please be mindful that your application should remain an honest representation of your own experience and qualifications. We are keen to get to know your true capabilities and how your specific background aligns with our team, which we will explore further in our conversations and interviews.
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📌 Commissions Officer (Contract Role) (Queensland)
🏢 Loan Market
📍 Queensland