Operations and Customer Success Coordinator
Customer Experience & Operations Coordinator
Better Skylights | Work From Home – Brisbane, QLD
Client & Sales Administration | Administration & Office Support | Full Time
About Better Skylights
Better Skylights is one of South East Queensland's leading skylight and roof ventilation specialists, servicing Brisbane, Ipswich, Toowoomba, the Lockyer Valley and surrounding areas.
As our business continues to grow, we're looking for an organised, friendly and proactive team member to become an significant link between our customers, sales team, installers and suppliers.
This is a
long-term, full-time work-from-home position
for someone who enjoys variety, takes ownership of their work and wants to become an integral part of a growing business.
What You'll Do
Answer incoming phone calls and customer enquiries
Respond to emails and website enquiries
Prepare, send and follow up customer quotes
Schedule sales appointments and installation work
Coordinate installer schedules and job requirements
Order products, materials and special-order items
Liaise with suppliers, installers and sales staff
Maintain accurate CRM records, customer notes and job information
Assist with general administration and day-to-day office support




Help resolve customer questions and concerns promptly and professionally
Follow jobs through and help ensure nothing falls through the cracks
Ideally You'll Have
Strong communication and customer service skills
A confident and professional phone manner
Excellent organisation and multitasking skills
Strong attention to detail
Confidence using computers, email, CRM systems and office software
The ability to work independently and stay productive in a work-from-home environment
A proactive, problem-solving attitude
Reliability and the ability to take ownership of tasks
A genuine interest in finding a stable, long-term position
Nice to Have
Previous administration, scheduling or customer service experience
Experience within the construction, roofing or trade industries
Skylight or roof ventilation industry knowledge —
a significant advantage
Experience coordinating tradespeople, installations or field-based teams
What We Offer
Permanent full time work-from-home position
A stable, long-term role with a growing Queensland business
Full training on our products, systems and processes
A friendly and supportive team environment
Plenty of variety in your day-to-day work
The opportunity to grow with the business and become an important part of our team
#J-*****-Ljbffr

📌 Operations And Customer Success Coordinator (Queensland)
🏢 Better Skylights
📍 Queensland