Administrator / Customer Service Officer
We are currently seeking an experienced and motivated Administrator / Customer Service Officer to join a quick-paced and customer-focused team based in Toowoomba. This is a full-time, Monday to Friday role offering excellent work-life balance and a competitive hourly rate of $38+ per hour.
If you enjoy providing exceptional customer service, thrive in a busy office environment, and have strong administrative skills, we d love to hear you.
As a valued member of the Customer Service team, you will be responsible for responding to customer enquiries in a polite, efficient, and professional manner, ensuring a positive experience and complete customer satisfaction at all times.
Key Responsibilities
Managing customer service enquiries via phone and email
Accurate and timely data entry
Freight tracking and shipment follow-up
Reconciling administrative reports
Reception duties and general office administration
Supporting the wider team with day-to-day administrative tasks
What You ll Bring to the Role
To be successful in this position, you will demonstrate:
Proven customer service experience, including phone, email and reception support
Confidence in handling challenging situations and finding practical solutions




The ability to quickly learn and adapt to various computer systems and databases
Exceptional data entry skills with a strong attention to detail
Touch typing ability and high levels of accuracy
Strong organisational skills and the ability to prioritise competing tasks
Experience working in a fast-paced environment and performing under pressure
Extensive administration experience and proficiency across Microsoft Office programs
The ability to work both autonomously and collaboratively within a team
Flexibility to assist with staff leave coverage and occasional overtime when required
What s on Offer
Competitive pay rate of $38+ per hour
S Monday to Friday hours 8:30am - 4:30pm
Supportive and friendly workplace culture
Opportunity to work within a well-established and repu business
For any questions, call us on ************ and ask for Donna Taylor.
All applications are treated confidentially. Successful candidates will undergo Action Workforce's induction, including a full drug screening and physical assessment. Due to the high volume of applications, only shortlisted candidates will be contacted within two weeks.
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📌 Administrator / Customer Service Officer (Toowoomba)
🏢 Action Workforce
📍 Toowoomba