The Venue Manager owns the operational, commercial, cultural, and compliance performance of Southbank. They are accountable for delivering a consistent, warm, memorable guest experience while managing the venue's financial performance to Group targets, developing the team, and upholding YASSAS standards.
"Your job is the room, not the tasks. You are the CEO of your shift."
The VM is expected to lead by presence and by example, embodying the YASSAS values of
Philoxenia
(warm hospitality),
Accountability
,
Teamwork
, and
Excellence
.
1. Position Purpose
The Venue Manager owns the operational, commercial, cultural, and compliance performance of Southbank. They are accountable for delivering a consistent, warm, memorable guest experience while managing the venue's financial performance to Group targets, developing the team, and upholding YASSAS standards.
"Your job is the room, not the tasks. You are the CEO of your shift."
The VM is expected to lead by presence and by example, embodying the YASSAS values of
Philoxenia
(warm hospitality),
Accountability
,
Teamwork
, and
Excellence
.
2. Key Result Areas (KRAs)
2.1 Financial Performance
Own the venue's weekly and monthly P&L; against Group-set targets
Deliver revenue, labour %, COGS %, and controllable expense targets
Approve rosters within labour budget; escalated variances proactively
Approve daily banking, comps, voids, and refunds within delegated authority
Report weekly financials via Pulse to GM Operations
2.2 Guest Experience
Deliver YASSAS's 12 Standards to every guest, every shift, every day
Own the
Six Memory Moments
Arrival
Welcome
Seating
Order
Service
Farewell
Monitor Google reviews, OpenTable feedback, and guest complaints
Personally resolve escalated complaints
Deliver monthly Google review score against Group target




2.3 Team Leadership
Recruit, hire, and onboard team members with GM Operations sign-off
Develop the Assistant Manager, Head Chef, and Supervisors through weekly 1:1s
Set and hold the standard for the whole team via the Daily Huddle
Run performance conversations early and directly — no "surprise" reviews
Own team retention and engagement; monitor turnover against Group target
2.4 Operational Excellence
Ensure venue opens and closes to standard every service
Steward Pulse, OpenTable, Tanda, and Square usage — no shortcuts
Own venue cleanliness, presentation, and repairs-and-maintenance queue
Manage supplier relationships in coordination with Head Chef
2.5 Compliance & Safety
Uphold
halal certification
without exception
Deliver 100% compliance on food safety, allergen management, WHS
Ensure all staff hold current RSA where required and Cert III where triggered
Maintain accurate records (timesheets, incidents, training) via Pulse
Own all liquor licensing conditions and hours-of-trade compliance
2.6 Culture & Standards
Live and coach the YASSAS Playbook, Staff Guide, and ETF framework
Run the Daily Huddle to Group standard every service
Reinforce that YASSAS is
premium casual
— never QSR, never fine-dining formal
Coach team members through the Academy training curriculum
2.7 Functions & Events
Own function enquiries, quotes, and delivery for Southbank
Coordinate with the Function Coordinator (Nexus bookings, deposits, contracts)
Personally attend all functions over $4,000 revenue
Maintain Southbank as the Group's flagship function venue
2.8 Reporting & Communication
Weekly RM/VM meeting with GM Operations (agenda provided)
Monthly business review with the Sr. Management Team
Immediate escalation of any incident (WHS, complaint, cash, staff)
Written weekly summary via Pulse
#J-*****-Ljbffr

📌 Venue Manager (Melbourne)
🏢 YASSAS - THE GREEK WAY
📍 Melbourne