Leadership Position
Sydney, Australia
Operations Manager
Drive operational excellence across our organization to create the infrastructure for life‐changing NDIS support services.
Our Mission
The Well Team exists to provide life‐changing care and support for individuals navigating the NDIS system.
Our WorkWellTM Model drives how we operate to deliver exceptional, personalized support services.
Role Purpose
As our Operations Manager, you will lead a department dedicated to ensuring flawless day‐to‐day execution across all support, service, logistics, technology, and facilities—keeping the business running at elite, audit‐ready standard.
You'll oversee our Service Delivery teams (Support Coordinators, Support Workers, and Cleaning Specialists), IT infrastructure, and Fleet & Asset management to create a seamless operational environment.
Your role is to build and optimize the systems that translate our WorkWellTM Model principles into effective daily operations.
As a key WorkWellTM contributor, you will execute on‐the‐ground care and support (the "engine room"), maintain compliance, audit trail, and service quality, and enable rapid operational response and flexibility via clear roles and SOPs—directly supporting exceptional participant outcomes and organizational sustainability.
Key Responsibilities
Lead and optimize the operations of our Support Coordination, Support Work, and Cleaning service lines
Develop and implement service delivery standards and KPIs aligned with the WorkWellTM Model
Monitor service quality and operational efficiency,



implementing improvements to enhance participant outcomes
Ensure seamless coordination between different service teams to create an integrated support experience
Success Profile
Excel at Systems Thinking—design processes that enable quality and efficiency
Lead Through Service—support your teams to achieve operational excellence
Make Data‐Driven Decisions—use metrics to continuously improve operations
Optimize Resources—balance quality service delivery with cost‐effectiveness
Prioritize Purpose Over Process—view operations as enablers of our mission to transform lives through quality support
WorkWellTM Model Integration
Deployment-Based Infrastructure: Creating the operational systems that enable seamless service delivery across all regions
Service Excellence Through Expertise: Building operational frameworks that enhance the quality and consistency of our specialist services
Technology-Enabled Care: Leveraging IT and systems to augment human connection in service delivery
Job Details
Employment Type: Full‐Time
Start Date: Immediate
Department: Operations
Reports To: Managing Director
Key Performance Areas
Service delivery efficiency and quality metrics
Asset utilization and management effectiveness IT system reliability and user satisfaction
Operational cost optimization
Process improvement and innovation
Qualifications
5+ years in operations management
Experience in healthcare/disability services preferred
Proven track record in process optimization
Strong technology and systems understanding
Excellent team leadership abilities
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📌 Operations Manager (New South Wales)
🏢 The Well Team
📍 New South Wales